Account Manager – New York

Salary: Competitive rate -

Location US – New York - Remote

Consultant: Mags Rendle

The Company

Our client is a high-growth, global HR technology provider helping some of the world's largest and most respected organisations transform their approach to compensation, pay equity, pay transparency, and performance management.

Through a powerful enterprise SaaS platform, the organisation enables HR and business leaders to make informed, data-driven decisions, navigate complex regulatory requirements, and implement fair and transparent reward strategies that attract, retain, and motivate top talent.

With an international presence and a diverse global customer base, the company combines innovative technology, advanced analytics, and deep industry expertise to help organisations drive workforce performance, enhance employee engagement, and achieve their strategic business objectives.

Role Overview

As an Account Manager, you will be responsible for a portfolio of enterprise clients using both our historical compensation management platform and our new platform offerings Pay Equity, Pay Transparency, and next-generation Compensation & Performance Management solutions.

You will act as the key commercial contact for your accounts, focusing on retention and growth, managing renewals, identifying upsell opportunities, and ensuring long-term client satisfaction. You’ll engage with a variety of stakeholders across HR, IT, Procurement, and Finance, across different industries and implementation contexts.

This is a strategic role, requiring strong business acumen, autonomy, and the ability to work across teams — including Pre-Sales, Support, Services, and Legal — to deliver value and strengthen our client partnerships over time.

What you'll be doing

• Own and manage the overall relationship with your assigned accounts.
  
• Deliver account performance of ≥95% GRR and ≥115% NRR year-on-year across your portfolio.
  
• Manage renewal cycles and support the negotiation of commercial and contractual terms.
  
• Identify and qualify upsell and cross-sell opportunities and progress them through to close.
  
• Build and maintain long-term relationships with key stakeholders at various levels — C-suite, HR leadership, IT, and Procurement.
  
• Serve as the internal advocate for your clients, ensuring alignment across the teams.
  
• Monitor adoption and satisfaction across your portfolio and proactively manage risks.
  
• Collaborate with internal teams to address client requests and ensure smooth execution.
  
• Provide regular account updates and contribute to internal planning and forecasting.
  
• Stay up to date on compensation trends and the evolving product landscape.
  

Skills & Experience

What you'll bring

• 5 years of experience in B2B Account Management.
  
• Proven track record managing large or complex customer accounts over multi-year relationships.
  
• Ability to navigate both legacy and new product environments, with a structured and adaptable approach.
  
• Excellent communication skills and the ability to engage confidently with executive and operational stakeholders.
  
• Strong sense of ownership, strategic mindset, and commercial acumen.
  
• Comfortable working cross-functionally and coordinating multiple internal stakeholders.
  
• Fluent in English (written and spoken).
  
• Willingness to travel approximately 2–3 days per month, depending on client needs.
  
• Bonus points if you have
  
• Account Management experience in SaaS, HR Tech, or enterprise software sectors.
  

Applications must be submitted in English.

Why join us?

• Your career, your design. Unleash your ambition in our dynamic, autonomous environment.
  
• Drive meaningful change. Build a fairer future for every employee by joining a market leader that is improving the world of work.
  
• Belong to something bigger. Collaborate with a passionate, diverse and talented team around the globe.
  

To apply for this role please contact:

Mags Rendle

0203 640 2133

mags@digitalrecruitmentcompany.com

www.digitalrecruitmentcompany.com

The Digital Recruitment Company is an Employment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies.