Part- Time Operations Specialist

Company Mission

The Difference Card helps organizations build the most cost-effective health plan. Since 2001, The Difference Card has provided its clients with an average net savings of over 18%. The product utilizes proprietary medical reimbursement systems, risk transfer solutions and wellness strategies. In doing so, The Difference Card has delivered millions of dollars in savings to its clients while at the same time providing the highest level of employee benefits. With offices across the United States, The Difference Card provides a national presence combined with local expertise and service. Through strategic broker partnerships, The Difference Card delivers custom plan design solutions that exceeds the needs of both employers and employees across the country. For more information, visit www.differencecard.com

Role and Responsibilities

The goal of this position is to provide strategic support to our Operations Department through service, production and administrative support. This position supports internal and external customers by fulfilling duties of various departments within operations to ensure department service goals are achieved. This position processes claims and enrollments, answers emails from multiple SalesForce queues, takes inbound calls from members and clients (customers), makes outbound calls to members and clients, conducts employee education meetings, and performs in-office administrative duties. In addition, travel to client meetings is expected periodically (up to 30% annually). Operations Specialist reports to Operations Manager. The position requires:

• Personal Accountability: Report to shift on time and meet attendance expectations of the position. Ability to organize daily workload to effectively achieve productivity and service goals. Ability to effectively manage calendar.

• Processes Mail: scans inbound including opening, scanning, and destroying. Responsible for printing and mailing educational materials to members as requested. Ensure payments received from clients for distribution to Lockbox or appropriate protocol.

• Productivity: process an average of 400 reimbursements or substantiations daily with high degree of accuracy.

• High Level of Accuracy: Achieve a satisfactory or higher rating on quality of work.

• Flexibility: Ability to assist in various operational aspects within the organization, including enrollments, outbound and inbound inquires to help members via call or email, outbound inquires to internal and external clients to support queues for Fulfilment and additional queues as needed. Ability to perform new duties as assigned.

• Passion: Delight customers as demonstrated by generating positive customer satisfaction scores and testimonials from various interactions (email, call, member meetings). Provide external customers with product and service information, educating customers and making sure they know how to maximize their benefits. Ability to learn new things.

• Help Others: Provide support to internal customers and peers to ensure understanding and consistency surrounding operational procedures. Provide support to internal customers to successfully resolve inquiries and drive resolution on issues.

• Negotiation Skills: Ability to support customers with their providers by negotiating payment terms, processing upfront payments and de-escalating payment issues with members and providers.

• Presentation Skills: Ability to conduct webinars and onsite open enrollment, or educational member meetings for clients. Achieving high feedback from customers.

• Problem Solving: Research required information using available resources including claim systems, websites, and databases resulting in high first contact resolution. Identify and escalate priority issues. Follow up with customers and internal stake holders to ensure we always keep our word to our customers.

• Prioritization Skills: Ability to independently identify and shift priorities of day-to-day functions to attend to escalations and achieve service level goals.

• Teamwork: work together to achieve turnaround time goals for the department.

Qualifications and Education Requirements

• Background in Healthcare Administration (HIPAA/FSA) a plus.

• College Degree or experience otherwise equivalent to a college degree.

• Extraordinary organizational skills and attention to detail.

• Ability to manage competing demands on time and prioritize accordingly.

Location: Greenwich, CT Job Type: Part- Time/ Hourly

EB Employee Solutions, LLC is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. We are dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Pay: $18.00 - $20.00 per hour

Work Location: In person

Salary : $18 - $20