What are the responsibilities and job description for the Spa Receptionist position at The Dewberry Charleston?
PRIMARY FUNCTION: Spa Receptionist
DEPARTMENT: Spa
REPORTS TO: Spa Manager
SUMMARY:
At The Dewberry, our primary focus is to become a part of our guests’ fondest memories, no matter their reason for visiting. Spa Receptionists will be responsible for providing each guest with personal attention and unparalleled service.
The focus of this role will be to book spa reservations and assist patrons with any questions or queries, using a friendly demeanor to maintain The Dewberry standard. This role will contribute to the organization by serving as the initial and complete source of information for the spa’s treatments, retail products, billing, and procedures.
KEY RESPONSIBILITIES:
Major areas of responsibility include, but are not limited to:
- Maintaine reception desk and Spa lobby
- Answer multi-line telephone using proper etiquette and scripts.
- Take Spa phone calls and phone call inquiries.
- Perform pre- and post-shift duties.
- Greet guests upon arrival using 5-Star language.
- Handle all guest requests and needs in a courteous manner.
- Handle online reservation system.
- Ensure all transactions are completed promptly and accurately.
- Escort guests to the locker rooms and relaxation room.
- Handle all billing for Spa services and retail purchases.
- Maintain complete knowledge of all treatments, retail products, and procedures.
- Arrange all Spa appointments, current and future, in an efficient and courteous manner.
- Monitor appointments to ensure there are no conflicts and bookings are maximized.
- Ensure the relaxation room and locker rooms are always reset and fully stocked.
- Maintain the utmost privacy of each guest.
- Respond to guest emails in a timely manner.
- Complete daily closing reports.
- Assist guests, co-workers, and management when needed.
- Conduct oneself in a positive, pleasant, helpful, and professional manner to reflect the high standards of The Dewberry Hotel.
- Provide guests with information about Spa services and products.
- Maintain the cleanliness and organization of the locker rooms, relaxation room, treatment rooms, and the back of house area of the Spa.
- Ensure that all Spa supplies are fully stocked and readily available for therapists and estheticians.
- Follow all Spa policies and procedures.
- Participate in Spa staff meetings and training sessions as needed.
- Perform any other required duties as assigned by management.
QUALIFICATIONS:
- High School diploma/GED.
- One year of reception experience preferred.
- Requires the ability to operate computer system and reservations system.
- High attention to detail and accuracy.
- Ability to handle difficult situations and patrons.
- Ability to multi-task and complete assigned tasks.
- Able to demonstrate excellent verbal and written communication.
- Dependable work ethic with a positive attitude.
- Must exude punctuality with regular and reliable attendance.
- Ability to work weekends and holidays.
- Ability to sit, stand, and walk for up to 8 hours.
- Ability to push, pull, lift, or carry up to 20 lbs.
BENEFITS OF JOINING THE DEWBERRY TEAM:
- 401K with Company Match (4%)*
- Education Reimbursement*
- Paid Maternity Leave*
- Complimentary Downtown Parking
- Complimentary Dry Cleaning
- Complimentary Daily Lunch Buffet
- Best-in-class health & supplemental insurance*
- Optional Supplemental Coverages*
- Financial Advising with Roadside Capital
- Competitive Pay
- Advancement & Growth Opportunities
- Full-Time and Part-Time Positions
- Flexible Paid Time Off
*Indicates eligibility requirement
WHO WE ARE:
We are a tight-knit group of passionate individuals who are unrelenting when it comes to offering a flawless experience at The Dewberry while maintaining our unique brand standards. Every Teammate plays a key role in contributing to the success of the whole hotel.
ABOUT THE DEWBERRY:
As a 2022 Condé Nast Traveler Gold List award recipient for Best Hotel in the World, The Dewberry is located in the heart of downtown Charleston, bordering Marion Square, just steps from the shopping and dining on King Street, Museum Mile and The Gaillard Center.
Offering 153 thoughtfully appointed rooms, world-class service and unparalleled views, The Dewberry occupies the former L. Mendel Rivers (circa 1964) federal building and pays homage to Charleston’s century architectural splendor. The hotel is the result of owner John Dewberry’s vision of “Southern ReimaginedTM,” which he developed over the course of an eight-year renovation and preservation of the building. The hotel features several event spaces along with the nationally celebrated cocktail program at the brass bar in The Living Room, the whimsical cocktail lounge Citrus Club, treatments at our urban oasis, The Spa, the curated boutique The Shop as well as The Fifth Avenue Club by Saks Fifth Avenue.
The Dewberry is known among teammates, guests, and the community as a leader in the field of hospitality. As a brand, The Dewberry teammates, experience, and brand are authentic, humble, and innovative operators driven to anticipate needs and exceed expectations.