What are the responsibilities and job description for the Server position at The Dewberry Charleston?
PRIMARY FUNCTION: Server
DEPARTMENT: Food & Beverage
REPORTS TO: Food & Beverage Manager
SUMMARY:
The Server collaborates with the service and culinary teams to ensure a unique, memorable, and pleasant experience for all patrons dining in our restaurant. The primary focus of this role is providing food and beverage service to our guests and customers, using a friendly and professional demeanor at all times.
KEY RESPONSIBILITIES:
Major areas of responsibility include, but are not limited to:
- Perform assigned prep work.
- Provide immediate attention to all patrons upon seating.
- Fill water glasses and take additional beverage orders.
- Maintain a thorough knowledge of all menu items, including ingredients, preparation, and garnishes.
- Suggest daily specials and menu items.
- Record patron orders and place orders through the Point of Sale system to the Kitchen, notifying the Culinary team of any special cooking instructions.
- Efficiently serve food and drinks, adhering to The Dewberry’s upscale service standards and food handling procedures.
- Ensure patron satisfaction upon receipt of food and replenish all items as necessary.
- Utilize suggestive selling techniques to drive revenue.
- Present patrons with an accurate bill.
- Maintain the dining room areas and bus stations in a clean, organized, and sanitary manner.
- Help clear, clean, and reset vacated tables.
- Provide solutions to patron complaints, escalating issues to management when necessary.
- Attend pre-service meetings.
QUALIFICATIONS:
- High school diploma/GED required.
- Minimum of one year of high-volume, fine dining restaurant experience preferred.
- Food Safety Certification preferred.
- Detailed knowledge of state and federal safety standards related to food service.
- Ability to multi-task and complete assigned tasks to ensure a smooth service.
- Excellent verbal communication skills.
- Dependable work ethic with a positive attitude.
- Must be punctual and reliable.
- Ability to work mornings, weekends, and holidays.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
- Required to stand and walk for extended periods of time.
- Ability to balance, stoop, crouch, bend, stretch, twist, and reach.
- Continuous repetitive motions.
- Ability to work in a hot, humid, and noisy environment.
BENEFITS OF JOINING THE DEWBERRY TEAM:
- 401K with Company Match (4%) *
- Education Reimbursement*
- Paid Maternity Leave*
- Complimentary Downtown Parking
- Complimentary Dry Cleaning
- Complimentary Daily Lunch Buffet
- Best-in-class health & supplemental insurance*
- Optional Supplemental Coverages*
- Financial Advising with Roadside Capital
- Competitive Pay
- Advancement & Growth Opportunities
- Full-Time and Part-Time Positions
- Flexible Paid Time Off
*Indicates eligibility requirement
WHO WE ARE:
We are a tight-knit group of passionate individuals who are unrelenting when it comes to offering a flawless experience at The Dewberry while maintaining our unique brand standards. Every Teammate plays a key role in contributing to the success of the whole hotel.
ABOUT THE DEWBERRY:
As a 2022 Condé Nast Traveler Gold List award recipient for Best Hotel in the World, The Dewberry is located in the heart of downtown Charleston, bordering Marion Square, just steps from the shopping and dining on King Street, Museum Mile and The Gaillard Center.
Offering 153 thoughtfully appointed rooms, world-class service and unparalleled views, The Dewberry occupies the former L. Mendel Rivers (circa 1964) federal building and pays homage to Charleston’s century architectural splendor. The hotel is the result of owner John Dewberry’s vision of “Southern ReimaginedTM,” which he developed over the course of an eight-year renovation and preservation of the building. The hotel features several event spaces along with the nationally celebrated cocktail program at the brass bar in The Living Room, the whimsical cocktail lounge Citrus Club, treatments at our urban oasis, The Spa, the curated boutique The Shop as well as The Fifth Avenue Club by Saks Fifth Avenue.
The Dewberry is known among teammates, guests, and the community as a leader in the field of hospitality. As a brand, The Dewberry teammates, experience, and brand are authentic, humble, and innovative operators driven to anticipate needs and exceed expectations