What are the responsibilities and job description for the Rooms Assistant Manager - Housekeeping position at The Dewberry Charleston?
PRIMARY FUNCTION: Rooms Assistant Manager - Housekeeping
DEPARTMENT: Housekeeping
REPORTS TO: Housekeeping Manager
SUMMARY:
The Assistant Housekeeping Manager is responsible for the overall operations of the Housekeeping Department, leading the team in the absence of the Housekeeping Manager. He/she is responsible for ensuring all policies are followed and quality standards are maintained, as well as providing professional service that consistently exceeds guest expectations.
KEY RESPONSIBILITIES:
Major areas of responsibility include, but are not limited to:
- Ensure all guest rooms, public areas, and back of house areas are cleaned properly and kept up to hotel standards.
- Coach Housekeeping teammates.
- Develop, implement, and participate in staff training programs that will result in the highest quality workers and best productivity.
- Plan and assign work schedules.
- Review and evaluate staff.
- Control labor and supply costs.
- Prepare purchase requisitions.
- Analyze costs and revenue reports.
- Establish perpetual inventory of all department supplies.
- Ensure all items in storage are inventoried and controlled.
- Seek out and demonstrate use of new methods, techniques, and equipment.
- Maintain close relationships with and support of other departments.
QUALIFICATIONS:
- Minimum of 2 years in Housekeeping Management.
- Bilingual in Spanish and English preferred.
- Knowledge of basic sanitation requirements/controls and applications of relevant chemicals.
- Ability to access and accurately input information sign hotel computer system.
- Ability to supervise a team consisting of a large and diverse group of people.
- Knowledge of Housekeeping industry and trends.
BENEFITS OF JOINING THE DEWBERRY TEAM:
- 401K with Company Match (4%)*
- Education Reimbursement*
- Paid Maternity Leave*
- Complimentary Downtown Parking
- Complimentary Dry Cleaning
- Complimentary Daily Lunch Buffet
- Best-in-class health & supplemental insurance*
- Optional Supplemental Coverages*
- Financial Advising with Roadside Capital
- Competitive Pay
- Advancement & Growth Opportunities
- Full-Time and Part-Time Positions
- Flexible Paid Time Off
*Indicates eligibility requirement
WHO WE ARE:
We are a tight-knit group of passionate individuals who are unrelenting when it comes to offering a flawless experience at The Dewberry while maintaining our unique brand standards. Every Teammate plays a key role in contributing to the success of the whole hotel.
ABOUT THE DEWBERRY:
As the 2025 Virtuoso Best Independent Hotel in the World and a 2022 Condé Nast Traveler Gold List award recipient for Best Hotel in the World, The Dewberry is located in the heart of downtown Charleston, bordering Marion Square, just steps from the shopping and dining on King Street, Museum Mile and The Gaillard Center.
Offering 153 thoughtfully appointed rooms, world-class service and unparalleled views, The Dewberry occupies the former L. Mendel Rivers (circa 1964) federal building and pays homage to Charleston’s century architectural splendor. The hotel is the result of owner John Dewberry’s vision of “Southern ReimaginedTM,” which he developed over the course of an eight-year renovation and preservation of the building.
The Dewberry features several event spaces along with the nationally celebrated cocktail program at the brass bar in The Living Room, the whimsical cocktail lounge Citrus Club, treatments at our urban oasis, The Spa, as well as the curated boutique The Shop.
Recognized globally for its excellence, The Dewberry is known among teammates, guests, and the community as a leader in the field of hospitality. As a brand, The Dewberry teammates, experience, and brand are authentic, humble, and innovative operators driven to anticipate needs and exceed expectations.