Rooms Assistant Manager - Front Office

PRIMARY FUNCTION: Rooms Assistant Manager - Front Office

DEPARTMENT: Front Office

REPORTS TO: Director of Rooms, Director of Front Office, Front Office Manager

SUMMARY:

The Rooms Assistant Manager - Front Office is responsible for providing direct support to the Front Office and Rooms Division in managing the day-to-day operations of guest reception, reservations, concierge, and the bell/valet team – providing profitable financial management and proactive strategic leadership. This role contributes to the organization as an active business partner that is responsible for supporting The Dewberry’s goals, objectives, vision, mission, and values.

KEY RESPONSIBILITIES:

Major areas of responsibility include, but are not limited to: 

• Lead by example, supporting the department’s operation and providing direct service to guests as needed. 
• Oversee the arrival and departure experience, ensuring that guest’s expectations are exceeded at all times. 
• Assist in creating and implanting profit and flow through enhancing strategies and programs. 
• Review daily financial and labor reports, providing suggestions for adjusting the operation as needed to achieve annual budget forecasts. 
• Assist in creating, implementing, and executing department trainings, recruiting, and innovative pre-shifts. 
• Assist in managing teammate engagement, scheduling, payroll, counseling, and quarterly department meetings.
• Support the hotel’s life-safety systems and be prepared at all times to effectively handle emergency situations.

QUALIFICATIONS: 

• Bachelor’s degree preferred. 
• Minimum of two years of supervisory experience in a hotel setting. 
• Advanced skills in Microsoft Office Suite. 
• Ability to quickly adapt to effectively using new software products. 
• Consistent punctuality and reliable attendance required. 
• Ability to work nights, overnights, weekends, and holidays as business levels require. 
• Excellent driving record. 
• Exceptional guest recovery skills. 

BENEFITS OF JOINING THE DEWBERRY TEAM:

• 401K with Company Match (4%)*
• Education Reimbursement*
• Paid Maternity Leave*
• Complimentary Downtown Parking
• Complimentary Dry Cleaning
• Complimentary Daily Lunch Buffet
• Best-in-class health & supplemental insurance*
• Optional Supplemental Coverages*
• Financial Advising with Roadside Capital
• Competitive Pay
• Advancement & Growth Opportunities
• Full-Time and Part-Time Positions
• Flexible Paid Time Off

*Indicates eligibility requirement  

WHO WE ARE:

We are a tight-knit group of passionate individuals who are unrelenting when it comes to offering a flawless experience at The Dewberry while maintaining our unique brand standards. Every Teammate plays a key role in contributing to the success of the whole hotel. 

ABOUT THE DEWBERRY:

As a 2022 Condé Nast Traveler Gold List award recipient for Best Hotel in the World, The Dewberry is located in the heart of downtown Charleston, bordering Marion Square, just steps from the shopping and dining on King Street, Museum Mile and The Gaillard Center. 

Offering 153 thoughtfully appointed rooms, world-class service and unparalleled views, The Dewberry occupies the former L. Mendel Rivers (circa 1964) federal building and pays homage to Charleston’s century architectural splendor. The hotel is the result of owner John Dewberry’s vision of “Southern Reimagined^TM,” which he developed over the course of an eight-year renovation and preservation of the building. The hotel features several event spaces along with the nationally celebrated cocktail program at the brass bar in The Living Room, the whimsical cocktail lounge Citrus Club, treatments at our urban oasis, The Spa, the curated boutique The Shop as well as The Fifth Avenue Club by Saks Fifth Avenue.

The Dewberry is known among teammates, guests, and the community as a leader in the field of hospitality. As a brand, The Dewberry teammates, experience, and brand are authentic, humble, and innovative operators driven to anticipate needs and exceed expectations.