What are the responsibilities and job description for the Housekeeping Manager position at The Dewberry Charleston?
PRIMARY FUNCTION: Housekeeping Manager
DEPARTMENT: Housekeeping
REPORTS TO: Director of Operations
KEY RESPONSIBILITIES:
Major areas of responsibility include, but are not limited to:
- Interview, train, and schedule Housekeeping staff.
- Conduct performance evaluations and coaching & counseling sessions when needed.
- Ensure seamless communication and follow up on any issues, guest requests, or special requirements.
- Establish detailed cleaning and preventative maintenance programs to ensure the immaculate appearance of all furniture, fixtures, and equipment.
- Set and maintain high standards of cleanliness.
- Monitor staff’s activities to ensure that standards are being met, staff is being supported, and guest needs and requests are being fulfilled.
- Inspect all areas of responsibility daily.
- Work directly with contractors to ensure quality and timeliness of work.
- Resolve customer complaints, handling all guest interactions with the highest level of hospitality and professionalism and accommodating special requests whenever possible.
- Respond to all guest requests in a timely and accurate manner.
- Assure the financial goals of the department are being met.
- Monitor and control departmental expenses, including labor, uniforms, linens, guest supplies, cleaning supplies, and contract services.
- Participate in periodic linen, uniform, and supplies inventories.
- Ensure the proper maintenance of all equipment.
- Prepare the Housekeeping department’s annual budget for labor and operating expense and propose items to be included in the annual Capital Plan.
- Ensure the effective operation of the laundry department.
QUALIFICATIONS:
- Three to five years of experience as a Housekeeping Manager in a luxury hotel/resort preferred.
- Ability to work under pressure.
- Excellent organizational skills.
- Bilingual in English and Spanish preferred.
BENEFITS OF JOINING THE DEWBERRY TEAM:
- 401K with Company Match (4%)*
- Education Reimbursement*
- Paid Maternity Leave*
- Complimentary Downtown Parking
- Complimentary Dry Cleaning
- Complimentary Daily Lunch Buffet
- Best-in-class health & supplemental insurance*
- Optional Supplemental Coverages*
- Financial Advising with Roadside Capital
- Competitive Pay
- Advancement & Growth Opportunities
- Full-Time and Part-Time Positions
- Flexible Paid Time Off
*Indicates eligibility requirement
WHO WE ARE:
We are a tight-knit group of passionate individuals who are unrelenting when it comes to offering a flawless experience at The Dewberry while maintaining our unique brand standards. Every Teammate plays a key role in contributing to the success of the whole hotel.
ABOUT THE DEWBERRY:
As the 2025 Virtuoso Best Independent Hotel in the World and a 2022 Condé Nast Traveler Gold List award recipient for Best Hotel in the World, The Dewberry is located in the heart of downtown Charleston, bordering Marion Square, just steps from the shopping and dining on King Street, Museum Mile and The Gaillard Center.
Offering 153 thoughtfully appointed rooms, world-class service and unparalleled views, The Dewberry occupies the former L. Mendel Rivers (circa 1964) federal building and pays homage to Charleston’s century architectural splendor. The hotel is the result of owner John Dewberry’s vision of “Southern ReimaginedTM,” which he developed over the course of an eight-year renovation and preservation of the building.
The Dewberry features several event spaces along with the nationally celebrated cocktail program at the brass bar in The Living Room, the whimsical cocktail lounge Citrus Club, treatments at our urban oasis, The Spa, as well as the curated boutique The Shop.
Recognized globally for its excellence, The Dewberry is known among teammates, guests, and the community as a leader in the field of hospitality. As a brand, The Dewberry teammates, experience, and brand are authentic, humble, and innovative operators driven to anticipate needs and exceed expectations.