Development Telemarketer

JOB TITLE: Development Telemarketer 

DEPARTMENT: Development 

REPORTS TO: Supervisor, Development Telemarketing 

CLASSIFICATION: Part-Time (28 Hours/Week), Non-Exempt 

REMOTE WORK ELIGIBILITY: Occasional 

GENERAL SUMMARY  

Under supervision of the Supervisor, Development Telemarketing the Development Telemarketer contacts Detroit Institute of Arts members and donors by phone to solicit sales for the Annual Fund and DIA membership programs.  

ESSENTIAL FUNCTIONS  

• Lead call Detroit Institute of Arts members and donors using generated call reports.
• Use provided scripts to relay information to donors and members regarding benefits and offers.
• Influence existing or new members and donors to join, renew, upgrade, rejoin or donate.
• Exercise judgment and sales skills in evaluating member needs for renewing, upgrading, or rejoining or other museum support, and conclude appropriate sales or service transactions.
• Work with team members to meet weekly and monthly sales and performance goals.
• Maintain a thorough understanding of the DIA membership structure, Auxiliary structure, discounts, and museum events.
• Accurately record calls, pledges, sales and other useful information in the donor database and the ticketing system.
• Document changes in member and/or donor personal information including name, phone, address, and email.
• Respond to questions and concerns and seek to resolve the problem while adhering to policy.
• Maintain operations by following team policies and procedures and report any needed changes to supervisor.
• Apply DIA values to interactions to support a culture of belonging among internal and external stakeholders.
• Perform other duties as assigned.

QUALIFICATIONS  

EDUCATION AND EXPERIENCE   

High School diploma or equivalent required. Associates degree or some college coursework preferred. Two (2) years of experience in telemarketing, sales, or customer service required. Experience with call center software and telephone systems required. 

KNOWLEDGE, SKILLS, AND ABILITIES   

• Demonstrated ability to speak publicly, including presenting or sharing information in a clear, effective, and engaging manner suited to the audience.
• Demonstrated experience with cold calling sales calls.
• Demonstrated skills to prioritize and complete multiple tasks to meet deadlines and goals.
• Demonstrated experience cultivating and stewarding donor relationships to build a culture of giving and securing gifts. 
• Demonstrated ability to work with attention to detail and produce accurate results.
• Ability to calmly and professionally deescalate challenging situations with visitors.
• Must be proficient in the latest version of Office 365.
• Must have proficiency in the use of remote work technology such as scheduling with, connecting to, and using digital collaboration platforms such as Microsoft Teams.
• Must be able to establish and maintain professional, productive, and courteous interactions that promote positive teamwork. This encompasses going beyond giving and receiving instructions and includes but is not limited to (a) performing work activities requiring interacting or speaking with others; and (b) responding appropriately to constructive feedback or suggestions for improvement from a supervisor.

PHYSICAL DEMANDS  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Upon receiving notice, reasonable accommodations may be made, if possible, to enable individuals with disabilities to perform the essential functions.   

While performing the duties of this job, the employee is regularly required to communicate and exchange accurate information using various methods including in-person, telephone and email.   

This job description describes the general nature of the duties and requirements of this job.  It is not intended to be an exhaustive list or to limit the supervisor’s ability to modify work assignments as appropriate.  

THE DETROIT INSTITUTE OF ARTS IS AN EQUAL OPPORTUNITY EMPLOYER.