What are the responsibilities and job description for the Conference Services Manager position at The DeSoto?
Where Hospitality Becomes Unscripted.
This Position is on-site, not remote.
Job Summary
At OTH Hotels Resorts, we don’t believe in service that’s scripted—we believe in hospitality that’s human. As a Conference Services Manager, you create memorable experiences by orchestrating every detail of meetings, conferences, and special events so they feel effortless for our guests. This isn’t just about managing logistics—it’s about listening, anticipating, and delivering with care. From the first inquiry to the final farewell, you transform ordinary functions into extraordinary moments where our guests feel supported, inspired, and valued.
Key Responsibilities
- Partner with clients to understand their goals, expectations, and event details, translating them into seamless, successful functions.
- Coordinate all aspects of conferences, banquets, and meetings, including room setups, catering, audiovisual, and billing.
- Anticipate guest and group needs, providing thoughtful solutions and personalized touches that elevate the experience.
- Serve as the primary liaison between clients and hotel departments to ensure flawless execution and clear communication.
- Conduct pre- and post-event meetings with clients to ensure satisfaction and identify opportunities for continuous improvement.
- Monitor event operations on-site, offering presence, guidance, and support throughout the guest experience.
- Uphold budgetary and revenue goals by managing contracts, maximizing food and beverage opportunities, and ensuring billing accuracy.
- Maintain detailed records and reports, contributing to ongoing improvements in service standards and operational processes.
- Represent OTH Hotels Resorts with professionalism and authenticity in every client interaction.
- Being up to date with client's deposit schedule and forecasting client total estimated amount due prior to arrival date
- Monitor group room blocks and pick up to ensure accurate booking information.
- Comfortable with hotel site inspections, client presentations and pre/post cons.
Who You Are
- A natural relationship-builder who thrives on collaboration and understands the power of clear communication.
- Highly organized, detail-oriented, and able to manage multiple events simultaneously without losing sight of the guest experience.
- Comfortable adapting to changing needs and solving problems with creativity and composure.
- Energized by a fast-paced environment and inspired by the opportunity to create experiences that guests will remember.
- Flexible with scheduling, including early mornings, evenings, weekends, and holidays when events require.
- Prior experience in conference services, catering sales, or event planning within hospitality is strongly preferred.
- Excellent knowledge of computers, specifically Delphi, PEP, R&I, Word and Excel.
- Proficiency in event management systems and basic computer applications (Word, Excel, Outlook) is helpful.
- Ability to work effectively under time constraints and deadlines.
What Makes Us Different
Unscripted Hospitality is more than a service philosophy—it’s a culture of care, empowerment, and personal connection. We trust our team members to act with heart, notice the details, and make decisions that enhance the guest experience without relying on rigid checklists.
At OTH Hotels Resorts, your story matters. Here, you’re not just coordinating events—you’re creating meaningful moments that guests will carry with them long after they’ve left.
Join Us
If you’re ready to be part of a team that believes in authenticity over routine, in purpose over procedure, and in people over process—this is your place. Let your next chapter unfold and your story begin with OTH Hotels Resorts.