Front Desk Supervisor

Company Description

The Dermatology Group is committed to helping patients achieve and maintain healthy, beautiful skin through a combination of prevention, protection, and personalized care. Our team addresses a wide range of skin, hair, and nail conditions, including skin cancer. We prioritize personal relationships with patients, tailoring treatments to suit individual needs and providing a personal touch at every interaction. Our attentive staff is dedicated to ensuring the comfort and satisfaction of our patients, offering care that reflects our core belief in putting patients first.

Job Summary:

$24.00-$27.00 per hour

We are seeking an experienced and motivated Medical Front Desk Supervisor to oversee daily front office operations in a busy dermatology practice. This role is responsible for leading and supporting a team of administrative staff, ensuring excellent patient service, efficient workflows, and accurate use of the Modernizing Medicine (EMA) EMR system. The ideal candidate is a strong leader with dermatology experience who thrives in a fast-paced medical environment.

Key Responsibilities:

• Supervise, train, and support a team of 5–10 front desk and administrative support staff
• Oversee daily front office operations including scheduling, patient check-in/check-out, phone management, and registration
• Ensure accurate and efficient use of Modernizing Medicine (EMA) EMR for scheduling, documentation, and patient communications
• Monitor staff performance, provide coaching, and address workflow or personnel issues as needed
• Maintain high standards of patient experience and professionalism
• Collaborate with clinical staff, billing, and management to ensure smooth practice operations
• Assist with hiring, onboarding, and training of new front desk staff
• Enforce office policies, procedures, and HIPAA compliance
• Identify opportunities for process improvement and implement best practices

Required Qualifications:

• Medical office experience is required
• Proven experience using Modernizing Medicine (EMA) EMR
• Prior supervisory experience managing a team of 5–10 administrative support staff
• Strong leadership, communication, and organizational skills
• Ability to multitask and work effectively in a fast-paced environment
• Excellent customer service and problem-solving skills

Preferred Qualifications:

• 3–5 years of experience leading a front desk team in a dermatology office
• Experience with dermatology-specific workflows and terminology
• Familiarity with insurance verification, referrals, and prior authorizations

Physical & Work Requirements:

• Ability to sit, stand, and move throughout the office for extended periods
• Ability to work standard business hours, with flexibility as needed