Medical Receptionist

MEDICAL RECEPTIONIST

THE DERMATOLOGY CLINIC, PLLC

The Dermatology Clinic, PLLC is the only full-service dermatology practice on the Gulf Coast under the direction of board-certified Dermatologists. Dr. Wingfield, Dr. Ortego, and their team of physician assistants treat the full range of hair, skin, and nail disorders. In addition, we perform advanced techniques in skin resurfacing for scars and wrinkles, as well as botulinum treatment of wrinkles and all types of wrinkle fillers.

We are looking for an energetic receptionist to join our team! Voted Best Places to Work on the MS Gulf Coast, The Dermatology Clinic, PLLC is a busy office with the goal of providing exceptional care and an excellent patient experience. Applicants must be passionate about customer service and be focused, team-oriented, and thrive in a fast-paced environment. This position has a heavy focus on scheduling and answering phones. Applicants must be willing to drive to the following clinic locations on an as needed basis:

• Gulfport: 11295 E Taylor Rd, Gulfport, MS 39503
• Pass Christian: 116 Menge Ave Suite A, Pass Christian, MS 39571
• Wiggins: 703 E Frontage Dr, Wiggins, MS 39577
• Gautier: 6510 US-90 Suite C, Gautier, MS 39553
• Pascagoula: 3109 Shortcut Rd, Pascagoula, MS 39567

Position Summary: The Medical Receptionist is an essential part of the dermatology care team, as they set the tone for the customer experience. The receptionist is responsible for answering calls, scheduling, coordinating patient appointments and transactions, and all front office clerical tasks as directed by the Practice Administrator. The receptionist must be able to work in our Call Center located on-site within the Gulfport clinic as necessary. The receptionist must demonstrate competencies consistent with the knowledge, skills, and scope of practice described within this job description.

Education: High School Diploma required. Medical office, spa receptionist, and/or customer service experience is a plus.

Knowledge, Skills & Abilities: The Medical Receptionist role includes, but is not limited to:

• Answering phones, completing caller requests, or directing caller to the correct team member.
• Checking patients in upon appointment arrival, confirming appropriate paperwork
• Scheduling patient appointments for dermatology and spa providers
• Checking patients out upon appointment completion, coordinating any necessary transactions for medical, cosmetic, or product purchases
• Coordinating incoming faxes and referrals
• Detailed and accurate documentation within the practice management and EMR system
• Screening and processing requests for information and services through telephone, voice messages, and patient reminder system
• Demonstrates effective collaboration with staff, including providers, clinical support, billing, and management personnel.
• Demonstrates effective verbal and written communication skills, is well-organized, and possesses the energy and focus to keep up in a busy dermatology office setting
• Demonstrates time management and the ability to prioritize tasks in a fast-paced environment
• Frequent travel required
• Handle and process patient referrals efficiently.
• Manage incoming calls for all clinics, providing information and assistance as needed.
• Retrieve, review, and respond to voicemails for all clinics in a prompt and professional manner.
• Process and manage online paperwork submissions.
• Handle rescheduling requests and update appointments accordingly.
• Process and manage Medicaid reports.
• Document notes for injectable appointments, including details on rewards and open packages.
• Monitor and respond to messages in NextPatient, ensuring timely and proper communication.
• Knowledge of HIPAA guidelines and patient confidentiality

Employee Benefits: The Dermatology Clinic, PLLC values our employees' health, happiness, and well-being. We offer competitive employee benefits including:

• Holiday Pay
• Paid Time Off
• Profit Sharing/401K
• Health Insurance
• Vision and Dental Insurance
• Life Insurance
• Employee Discounts
• Mileage Reimbursement

*Employment is contingent upon passing a screening for the illegal use of drugs as a condition for employment. By earning employment with The Dermatology Clinic, PLLC, you will be an employee-at-will.

Job Type: Full-time

Pay: $13.00 - $14.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Uniform allowance
• Vision insurance

Application Question(s):

• Are you currently employed? If so, please state your job title and the name of your current employer. If you are not currently employed, please state your previous job title and your reason for leaving. Note: This information is strictly for informational purposes and will not be shared with your current or previous employer.
• Please confirm your understanding that this position pays $13.00 per hour by typing ‘I understand’ below.

Work Location: In person

Salary : $13 - $14