Clinical Manager

REWARDING WORK YOU WILL DO:

Responsible for all aspects of the overall management, supervision and coordination of services provided in outpatient and/or inpatient facility areas. The Clinical Manager is a member of the Interdisciplinary Team/Group IDT/IDG).

I. Clinical Operations and Patient Care Services

• Service Direction and Integration: Direct all patient care services for the team, including the seamless integration of volunteer and bereavement support, ensuring they function as coordinated components of the individualized interdisciplinary plan of care.
• Admissions and Eligibility: Critically review data on all pending and new patient admissions (assessments and history) and live discharges to validate that eligibility and appropriateness criteria are consistently met.
• Palliative Care Collaboration: Facilitate effective clinical collaboration with both the team physician and the patient's attending physician to optimize palliative care measures for pain and symptom management.
• Discharge Planning: Conduct thorough review of all imminent live discharges to ensure the development and execution of effective discharge planning.
• Care Coordination and Scheduling: Manage and maintain the team schedule, guaranteeing uninterrupted coordination of services 24 hours a day, 7 days a week, for all assigned patients.
• Interdisciplinary Team Meetings: Lead and facilitate focused Interdisciplinary Group (IDG) meetings, ensuring comprehensive input drives the update and revision of the plan of care in concert with the patient's evolving needs and expectations.

II. Staff Supervision and Management

• Recruitment and Development: Execute the full lifecycle of staff management: interviewing, selecting, training, supervising, evaluating, and managing the separation of team members.
• Competency and Training: Validate clinician competence and performance levels by evaluating documentation and providing team-based in-services focused on core hospice values, clinical best practices, and addressing specific team developmental needs.
• Mentorship and Resource: Serve as the primary clinical resource and mentor for staff regarding complex clinical issues, documentation compliance, inter- and intra-team problem resolution, and appropriate service conduct.
• Workload Management: Oversee staff and volunteer schedules, scheduling, and territory assignments to ensure equitable distribution of workload and confirm all staff meet organizational productivity expectations.
• Payroll and Expense Approval: Review and approve payroll, verifying that team members have accurately documented time, mileage, and all reimbursable expenses.

III. Quality Improvement and Regulatory Compliance

• Clinical Records Monitoring: Scrutinize clinical records and all team activities to ensure documentation is accurate, complete, and meets required standards in accordance with policy and all external regulatory bodies.
• Recertification and Documentation: Ensure the availability of complete, accurate, and decisive data and documentation necessary for timely recertification decisions.
• Performance Improvement: Develop and implement targeted performance improvement initiatives to resolve service challenges and participate in broader program-related quality and service enhancement projects.
• Survey Management: Provide support for surveys and respond to information requests from regulatory bodies and intermediaries as directed by the local program leadership.
• Quality Review: Conduct substantive chart reviews to validate evidence of high-quality care delivery, and actively participate in the Outcomes Management and annual program review processes.
• Utilization Review: Perform stringent utilization review of Continuous Care and Inpatient levels of care for all patients on the team.
• Patient Feedback: Ensure the team administers proactive and other patient/family satisfaction surveys, and subsequently implements appropriate Quality Improvement measures and standards.

IV. Customer Relations and Business Development

• Service Recovery: Resolve problems, grievances, or service failures experienced by patients/families or external partners (physicians/MCOs) by promptly addressing issues with team members, vendors, and other departments.
• Revocation Avoidance: Engage personally with patients/families and their attending physicians when revocation is being considered, seeking satisfactory solutions to prevent unnecessary disenrollment.
• Facility Relations: Conduct regular visits to Long-Term Care (LTC) and Contract Bed facilities to ensure seamless care plan integration, verify customer satisfaction, and discuss appropriateness criteria.
• Community Engagement: Participate in providing educational in-services to customers alongside other team members and program staff, and engage actively in professional, voluntary, or community service organizations.

V. Financial Stewardship and Cost Containment

• Resource Utilization Monitoring: Monitor the utilization of resources by every patient to ensure the most cost-effective and appropriate delivery of services.
• Budget Accountability: Control and maintain accountability for productivity metrics, labor costs, and all related patient care expenses in adherence to the budget.
• Verification and Approval: Verify and approve admitting Interdisciplinary Plan of Care (IPOC) diagnosis, specified treatments, staffing, and supplies.
• Invoice Management: Approve all bills and invoices related to patient care services.

KEY REPORTING RELATIONSHIPS:

• Reports to the Vice President, Clinical Services

WHAT WE ARE GOING TO LOVE ABOUT YOU:

• Minimum Education: Bachelor’s degree in health care, business or related field. In lieu of Bachelor’s degree, relevant experience may be considered.
• Minimum Experience: Three (3) years of responsible supervisor experience in healthcare (hospice experience preferred).
• Required License: Current Colorado RN license required. Current CPR certification.

CULTURE, BENEFITS, AND PERKS:

• We value engagement, community, and inclusion, and we know it matters for both our team members and our patients. We provide welcoming, supportive, and inclusive care to our patients and a work environment where all team members feel respected and valued.
• We support a culture of work-life balance and provide team members with two free, confidential, and robust benefit programs designed to address the logistical and financial challenges that arise in life.
• Employer pays over 90% of the employee medical premiums in some plans
• Health Savings Account (HSA) with significant Employer Funding: Single $1,000, Family $2,000
• Healthcare Benefits are effective on the 1st of the month following the date of hire
• Extensive Paid Time Off (18 days in the first year)
• Seven Paid Holidays with an additional Floating Holiday
• 403(b) Retirement Plan with Employer Match: 50% match up to 8% of total compensation
• Company-Paid Life and AD&D Insurance
• Leadership Development Training
• Career & Logo wear
• Education Reimbursement Program
• Certification Pay
• Generous Discover-a-Star Team Member Referral Program
• Robust Team Member Service Awards
• Early Wage Access
• Legal and Identity Protection

Care Synergy provides mission support services to better equip Affiliated organizations to operate as a distinct and independent organization while working together to share best practices and serve more Coloradans along the Front Range.

If you need assistance completing the electronic application please contact our Talent Acquisition team via email at cs-recruitment@caresynergynetwork.org. You may also call the Human Resources Department at (303) 228-5647. Applications can be completed in-person at any one of our affiliate office locations.

The Organization does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, gender identity, pregnancy, national origin, age, disability, creed, ancestry, genetic information, marital status, sexual orientation/identity, transgender status, military or veteran status, or any other characteristic protected by federal, state, or local law. This prohibition includes unlawful harassment based on any of these protected classifications.