What are the responsibilities and job description for the Remote Medical Scheduler position at The Dental Specialty Center?
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Position Description
Job Summary:
We are seeking a detail-oriented and compassionate Remote Medical Scheduler to join our healthcare team. In this role, you will be responsible for coordinating patient appointments, managing physician schedules, and ensuring a seamless experience for patients across various clinical settings. The ideal candidate has excellent communication skills, can work independently, and is experienced in medical scheduling or administrative healthcare roles.
Key Responsibilities:
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Answer incoming calls, emails, or online requests to schedule, reschedule, or cancel patient appointments.
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Coordinate with physicians, nurses, and other clinical staff to optimize provider schedules.
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Verify and update patient information, including insurance and medical history, in the electronic health record (EHR) system.
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Confirm appointments and provide patients with necessary pre-visit instructions.
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Follow up with patients regarding referrals, authorizations, or pre-certifications as needed.
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Maintain confidentiality in compliance with HIPAA and other healthcare regulations.
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Manage high call volumes with professionalism, empathy, and efficiency.
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Document all interactions and scheduling changes accurately and in real time.
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Assist with troubleshooting scheduling conflicts or patient concerns.
Qualifications:
Required:
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High school diploma or equivalent
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Proficiency with electronic health records (EHR) systems (e.g., Epic, Cerner, Athenahealth)
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Strong written and verbal communication skills
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Reliable internet connection and quiet home workspace
Preferred:
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Bilingual (Spanish/English or other languages)
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Knowledge of medical terminology and insurance processes
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Experience working remotely
Key Competencies:
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Attention to detail and accuracy
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Customer-focused attitude
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Time management and multitasking abilities
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Tech-savvy with quick adaptability to new systems
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Professionalism and discretion
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Salary : $27 - $36