Commercial Lines Insurance Processor

About Us

The DeHayes Group was founded in 1982 as a commercial property and casualty insurance agency with three employees. Organic growth, acquisitions and development of new product lines enabled The DeHayes Group to become the largest locally owned insurance agency in Northeast Indiana. We are pleased to offer commercial property and casualty, group benefits, personal lines, senior benefits, wellness, and financial services. The DeHayes Group represents more than 40 insurance carriers, insures over 1,300 business and 1,800 households and is responsible for the health insurance needs of more than 19,000 lives.

Our mission is exceeding expectations beyond insurance. The DeHayes Group proactively delivers the outstanding service and expertise that our clients have come to expect and appreciate for over 30 years. We do this by developing a deep relationship with our clients. This is what guides us to provide you with a tailored solution for your business and personal needs, whether it be property and casualty insurance, employee benefits, personal insurance, or financial services.

Commercial Lines Insurance Processor

Position Summary:

The Commercial Lines Insurance Processor supports Commercial Lines Customer Service Agents by handling the day-to-day servicing, documentation, and processing needs of assigned accounts. This role ensures accuracy, timeliness, and compliance with agency and carrier requirements.

Key Responsibilities:

• Process policy changes, endorsements, audits, and new/renewal policies in accordance with agency procedures
• Prepare and issue certificates of insurance
• Order and review Motor Vehicle Records (MVRs)
• Update applications and compile underwriting materials, including loss runs, workers’ compensation mod worksheets, cover letters, and supporting documentation for carrier submission
• Assemble proposals, binders, and Auto ID cards for client delivery
• Provide administrative and project-based support to the Commercial Lines team as needed

Qualifications:

• Active Indiana Property & Casualty license, or the ability to obtain within 90 days of hire
• Minimum of 1-3 years of relevant experience, preferably within the insurance industry
• Familiarity with commercial Property & Casualty coverages, carriers, and products preferred but not required
• Strong technical aptitude with the ability to work in a digital environment; experience with Applied Epic a plus
• Proficiency in Microsoft Office Suite, document management systems, carrier portals, and phone systems
• Strong organizational skills and attention to detail, with a customer-focused mindset
• Clear, professional written and verbal communication skills
• Positive, team-oriented attitude with the ability to work independently
• Ability to manage changing priorities and maintain flexibility in a fast-paced environment
• Ability to successfully pass a background check, as permitted by law

Hours: Monday – Friday, 8:00am to 4:30pm

Office Location: 11118 Coldwater Road, Fort Wayne, IN 46845

Benefits:

• Competitive Compensation
• Health Insurance Plans (PPO, HSA, Copay Options)
• Dental Insurance
• Vision Insurance
• Company Paid Disability Insurance
• Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance
• 401(k) with Safe Harbor Match
• Paid Time Off
• Paid Holidays

No Solicitation Notification to Agencies: Please note that Keystone and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone will not consider or approve payment to any third parties for hires made.