What are the responsibilities and job description for the Front Desk Associate position at The Days Inn Wilmington?
Front desk Associate qualifications and skills:
- High school diploma/GED required
- Bilingual a plus
- Customer service experience preferred
- Excellent oral and written communication skills
- Friendly phone manner a must
- Willingness to work nights, weekends and holidays
- Familiarity with the hospitality industry a plus
- Ability to pass background check and drug screening
Front Desk Associate responsibilities and duties:
- Answer the phone at the front desk to respond to current and prospective guests’ needs
- Book reservations for individuals, families and groups as required
- Greet walk-in guests and guests with reservations when they arrive at the front desk
- Schedule special services, such as giving directions or assisting guest when needed
- Refer guests to local amenities and venues
- Communicate guests’ requests and complaints to the appropriate department
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- Employee discount
- Paid time off
Work Location: In person
Salary : $16