What are the responsibilities and job description for the Open Enrollment Services Representative position at The Davis Companies?
Join a dynamic team as an Open Enrollment Services Representative in Alpharetta GA, where you will play a vital role in enhancing employee experiences through exceptional customer service. This opportunity allows you to work with a leading provider of cloud-based payroll and benefits solutions, known for its innovative technology and commitment to employee engagement.
Open Enrollment Services Representative
e8:15am -5:30pm Monday through Friday (Hybrid 3 days in Office)
Training- 8:15am to 5:30pm (2 to 3 weeks)
Pay Rate: $20 to $23 Per Hour
Contract Length: Through January/February 202
Responsibilities:
- Provide best-in-class customer service skills with a proactive approach to create exceptional customer satisfaction.
- Work in a call center environment.
- Serve as the first point-of-contact for employees, addressing inquiries related to payroll and benefits enrollment.
- Learn and navigate Payroll and Benefits systems to effectively respond to end-user needs.
- Utilize various platforms including phone, email, and CRM systems to provide stellar support.
- Analyze issues to determine root causes and generate effective solutions.
Qualifications:
- 1-3 years of customer service experience in a professional setting.
- Strong verbal and written communication skills with the ability to convey information effectively.
- Proven ability to manage customer expectations and handle sensitive situations professionally.
- Effective collaboration and time management skills in a fast-paced environment.
Requirements:
- No planned time off for duration of the contract
- Minimum at home internet speed of 100 MBPS Download and 20 MBPS Upload
- Laptop must be hard-wired to Modem via Ethernet Cable (equipment is provided)
Salary : $20 - $23