Mechatronics Field Service Engineer, Food & Beverage Automation

Is This You?

• Do you thrive on commissioning complex systems and solving tough electrical/mechanical problems at customer sites?
• Can you navigate 480VAC, 3Ø safely, read schematics, and explain your fixes in plain language?
• Are you comfortable traveling 60–75% of the time and jumping in for urgent night/weekend calls?
• Do you enjoy turning field insights into better processes, documentation, and customer training?

Opportunity Overview

• Location: Western Illinois (On-site) - Relocation Expenses Fully Covered
• Compensation: Hourly: $30-35/hr, x2 = $60 on overnight service calls, Could be $120- $145,000 / yearly based on hourly rate benefits (based on qualifications), expenses paid on company card
• Travel: 60–75%
• Employment Type: Full-Time
• Industry: Custom Capital Equipment / Food Processing Systems

Our client is a privately held builder of custom food processing and automation systems with in-house engineering, fabrication, and controls. They deliver full-system integrations to processors across North America.

What You’ll Tackle

• Plan your day: review requirements, assemble parts and supplies, and organize tools for efficient service.
• Install, service, and repair electrical, electronic, and mechanical components.
• Travel to customer facilities, hold the schedule, and keep stakeholders updated on any delays.
• Cover emergency service needs during nights or weekends when required.
• On arrival, document equipment status, test measurements, and photos.
• Diagnose issues, secure replacement parts, calibrate to manufacturer recommendations, and clearly explain the problem and fix.
• Engage in ongoing training on the latest technologies.
• Identify upsell opportunities: new systems, service contracts, and additional services.
• Resolve complaints and issues through site visits or remote (phone/computer) support.
• Complete installations end-to-end: assess requirements, order/gather components, install, and perform acceptance tests.
• Keep personal equipment running by following instructions, troubleshooting, maintaining supplies, and doing preventive maintenance.
• Create clear process documentation and timely service/installation reports.
• Maintain confidentiality of service information.
• Pursue educational opportunities to expand your skills.
• Develop training documentation to help customers operate systems confidently.
• Share knowledge with cross-functional teams across the organization.
• Build lasting, positive relationships with customers.
• Handle other duties as assigned by your supervisor.

What You Bring

• Ability to interpret blueprints, electrical schematics, plans, and manuals with high accuracy.
• Experience working with 480VAC, 3Ø in an Industrial environment.
• Top-tier customer service and a drive to exceed expectations.
• Self-direction with a focus on doing it right the first time.
• Commitment to company procedures and safety policies.
• Strong collaborator who puts customer satisfaction first.
• Flexible with shifts and responsive to changing schedules.
• Willing to work overtime when needed.

Preferred Extras

• Experience in food processing, packaging, or sanitary equipment.
• Background managing service contracts or after-sales support teams.
• Preventive/predictive maintenance program knowledge.
• Comfort using project management or ERP platforms.

Physical Reality of the Job

• Regular travel is expected.
• Lift/carry up to 50 lbs.
• Extended periods of sitting.
• Drive a vehicle; must have a valid driver’s license and be physically able to drive.
• Travel by car, train, and plane.
• Standing, walking, climbing.
• Bending, twisting, stooping.
• Operate tools and equipment safely.

What’s In It for You

• Growth and longevity with a manufacturer of engineered systems.
• A rewarding blend of hands-on technical work and customer engagement.
• Autonomy to improve and standardize field service processes.
• Visible impact on customer satisfaction, service revenue, and operational excellence.
• A collaborative, people-first culture that values initiative and innovation.

Keywords / Skills for Matching

Electrical • Electrical Operations • Automation • Controls • PLC • Industrial Equipment • Panel Shop • Capital Equipment • Preventive Maintenance • Leadership • UL Panels • Food Equipment Manufacturing • Project Management • Allen Bradley • Siemens • Schneider Electric • MES • SCADA • Man Machine Interface (MMI) • Inputs / Outputs • Electrical Switch Gear • Motor Control Center (MCC) • Single Line Diagram • Electrical Drawings • Pumps, Valves, and Fittings • Heat Exchangers • Conveyors • Fillers / Depositors • Instrumentation / Sensors • Flometers • Gauges • Piping Systems • Tanks • Reactors • Mixers • Grinders • Size-Reduction Equipment

You Should Be Proficient In

• Creating Preventive Maintenance Plans
• Heavy Equipment Repair
• Mechanical Troubleshooting Skills
• Electrical Installation
• Electrical Troubleshooting
• Electrical Repair
• Conduit Pulling
• Pneumatics Troubleshooting
• Tape Measure Reading
• Service
• Maintenance and Repair Skills
• Conduit Bending
• Industrial Electrical Experience
• Rigging & Load Handling
• Field Service Readiness
• Industrial Electrical Systems
• Workplace Safety & EHS Management
• Equipment Diagnostics & Troubleshooting
• Mechanical Systems & Component Repair
• Electrical Panel Installation
• Machine Safety Inspections