Construction Office Administrator

Range of $25-30/hr based on experience. 40-45 hours a week M-F, Business hours.

We are seeking a highly organized and solution-focused Construction Office Administrator to join our Fiber Construction team in Richfield, OH. This role serves as a critical link between field operations and project leadership, ensuring that all fiber deployment projects are documented, permitted, and executed according to the Statement of Work (SOW). The ideal candidate will manage the lifecycle of fiber administrative tasks—from reviewing engineering prints to securing specialized railroad permits and maintaining "as-built" redline documentation. This position is essential for ensuring project compliance, financial accuracy, and seamless communication between stakeholders.

What You’ll Do: 

• Manage the application, tracking, and audit process for all necessary construction permits, including DOT and municipal right-of-way permits.

• Serve as the primary point of contact for securing complex railroad crossing permits, ensuring all insurance and safety requirements are met.

• Maintain a rigorous permit audit tracker to ensure all active permits are valid, properly displayed on-site, and closed out upon project completion.

• Upon SOW signature, review engineering prints and construction drawings to ensure alignment with project scope and permitting requirements.

• Coordinate the collection and processing of "redline" documentation from the field; ensure all changes are accurately captured in the final project record.

• Maintain centralized project folders, ensuring all fiber splicing records, test results, and site photos are organized and accessible.

• Prepare client invoices, track billing against the SOW, and proactively identify when funding increases are required based on field Production.

• Verify and track subcontractor invoices against revenue records to ensure the integrity of operational margin.

• Prepare and distribute daily/weekly production reports to management, highlighting milestones achieved and potential bottlenecks.

• Act as a professional liaison between the company, clients, and local authorities to resolve issues regarding construction schedules or permit delays.

• Identify potential project risks (e.g., permit delays or print discrepancies) and work with the Fiber Construction Operations Manager to develop mitigation strategies.

• Ensure all project documentation adheres to company safety standards and regulatory compliance protocols.

• Troubleshoot homeowner complaints and schedule work order resolutions.

What We’re Seeking: 

• Minimum of 1-3 years of experience in construction administrative office support
• Ability to read and interpret Statements of Work (SOW)
• High proficiency in Microsoft Office Suite (Excel skills required) and Google Workspace
• Experience with SAP or similar ERP/Project Management systems 
• Exceptional written and verbal communication skills with a "customer service" mindset toward internal and external stakeholders
• Proven ability to manage complex tracking logs (permits, redlines, billing) with organization and compliance
• Preferred Qualifications:
  • Familiarity with DOT and/or Railroad permitting processes is highly preferred
  • Industry knowledge in Fiber-to-the-Home (FTTH) or OSP (Outside Plant) Construction

What We Offer: * 

• Paid time off and paid holidays 
• Base salary commission 
• Opportunities for advancement 
• All job specific equipment and safety gear provided 
• 401(k) retirement savings plan with a company match 
• Employee-owned company & discounted stock purchase options 
• Group Health Plan 
• Employee referral bonus program 
• Locations throughout US in major cities and desirable areas 
• Career Development Program supported by Industry Expert Safety Specialists & Skills Trainers 
• Scholarship Program for Children of Employees 
• Charitable matching gift program 

*all listed benefits available to eligible employees