Payment Operations Manager

Description

Payment Operations Manager (Remote)

ABOUT WEST TOWN PAYMENTS, LLC

West Town Payments, LLC is a provider of compliance-focused, technology-enabled payment processing solutions to merchants throughout the U.S.  The Company offers a highly secure, comprehensive commerce platform for physical point-of-sale, online, contactless and mobile merchants.  Through old-fashioned values centered around transparency and modern technology, West Town Payments is committed to implementing tailored payment solutions to targeted compliance-driven and traditional business verticals.

POSITION SUMMARY

The Payment Operations Specialist will be responsible for providing proven innovative solutions within the Payment and Merchant Technology space. Deliver solutions across traditional payment networks and trending payment networks including merchant services. Determine the technical and operational feasibility of solutions. This is a remote work opportunity.

GENERAL QUALIFICATIONS

Physical Demands/Work Environment Requirements:

Vision, hearing, speech, movements requiring the use of wrists, hands and/or fingers.  Must be able to sit, stand, stoop and bend.  A valid driver’s license is required.  Must have the ability to work approximately 40 hours per week to fulfill the essential functions of the position.

Mental Demands:

Strong analytical skills and data-driven tactics will contribute to increased results-oriented experimentations, measurements and rapid iteration across a wide variety of digital marketing strategies. Learning, thinking, concentration, the ability to influence, lead and interact well with others, the ability to exercise self-control, and the ability to work under stressful conditions, particularly in customer and employee relations’ situations are necessary.  Must have the ability to make decisions and exercise discretion when necessary.

ESSENTIAL FUNCTIONS & BASIC DUTIES

• Ensure daily ACH batch and file transmissions are handled timely and accurately
• Onboard new merchants on platform
• Maintain merchant files and document retention.
• Assist in equipment deployment and merchant billing.
• Assists in quality assurance tasks transactional review process
• Responsible for handling a high volume of ACH transactions,
• Facilitating expedited payments and return check processing
• Initiating and resolving payment research requests with third party vendors
• Troubleshoot and answer questions, serving as the first line of assistance for customers (internal/external), while providing excellent customer service through timely and accurate responses to their inquiries.
• Identifying, researching, and resolving client technical, operational, or procedural problems
• Documenting, tracking, and monitoring problems to ensure a timely resolution
• Reviews information from payers regarding refunds and recoups.
• Corrects credit or payment disputes
• Identifies trends and reports to leadership
• Compile regular and special reports as required by Bank and government regulations.
• Assist in operational task and functions within all bank verticals and IFH subsidiaries.
• Assists in gathering and preparing documents as needed for audits.
• Reviews and signs off on daily reports, ensuring proper resolution as needed.
• Keeps abreast of Industry changes
• Practice and comply with all regulations promoting a safe and healthy work environment (i.e. OSHA)
• Adhere to privacy; confidential, proprietary company policies and procedures (i.e. HIPAA)
• Execute the day-to-day planning, production and problem-solving for operations.

ADDITIONAL RESPONSIBILITIES

• Adheres specifically to all Bank policies and procedures, Federal and State regulations, and laws.
• Has responsibility for following regulatory requirements including those pertaining to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and OFAC to assist in the identification, detection and determent of money laundering or other unlawful activities.
• Performs other duties as required.

Dart Bank has an immediate opening for a Payment Operations Manager.  Dart Bank is a community bank, serving our community since 1925.  We specialize in providing financial services, but we are passionate about serving the community and building real relationships with people.  Dart Bank provides innovative financial services for both personal and business banking, consumer and mortgage loans, commercial loans and lines of credit, merchant credit card processing, investment services and more. Our array of products and services and our longstanding history within our communities shows we care about what matters most for our customers and we are there for them for the most important times in their lives.  Dart Bank. For What Matters Most.

We offer:

• Medical Benefits

• Dental

• Vision

• 401(K) Employee Stock Ownership Plan

• Paid vacation & sick time

• Flexible scheduling

• Employee Assistance Program

• Dart Bank University

At Dart Bank you can expect to be surrounded by a team that will support you and invest in your growth in a quick-paced work environment where we deliver exceptional customer service.  We are a local business that cares about our employees and our community.

Dart Bank is committed to providing equal opportunity in employment, maintaining a diverse workforce, and prohibiting all forms of unlawful discrimination and harassment. 

All employment decisions, policies, and practices, in terms of the recruitment process and other conditions and privileges of employment, will comply with applicable federal, state, and local anti-discrimination laws.  The Company seeks, employs, promotes, and compensates qualified individuals based on ability, as demonstrated by performance and other legitimate non-discriminatory factors, without regard to race, color, religion, national origin, citizenship, ancestry, sex (including sexual orientation, gender expression, and gender identity), age, physical or mental disability, pregnancy, genetic information, military status, veteran status, or any other protected status under federal, state (in Michigan: marital status, familial status, height, weight, and misdemeanor arrest record), or local law (individually and collectively, “Protected Class”).