Training Specialist

Job Summary:

Designs, develops, delivers, and maintains highly effective and engaging learning content using multiple delivery methods including handouts, reference guides, walkthrough videos, micro/macro e-learning modules, and other digitized learning content. Organizes and conducts training sessions to ensure professional development in both virtual settings as well as corporate facilities, field sites, and off-site as needed. Helps manage a comprehensive course catalogue and training curriculum for all new and existing employees as well as participate in the training and organizational change management of system upgrades and new product implementations either virtual or on-site as needed.

Works closely with business areas and other department trainers to ensure training needs are being met while also evaluating their effectiveness post implementation. Provides prompt and intelligible support to clients as they navigate training services and applicable products. Professional with applicable knowledge and some actionable experience. Works effectively on, and is able to actively contribute Operates defined tasks and responsibilities. Understands technical discussions at the 'task level'.

Job Responsibilities:

• Conducts both virtual and onsite training sessions to diverse groups, ensuring interactive and engaging learning experiences.
• Conducts onsite and virtual office hours and rounding to provide personalized support.
• Provides support to employees and managers across the organization.
• Understands and is able to articulate digital product functionality to end users.
• Participates in the training and organizational change management of system upgrades and new product implementations, where applicable.
• Works alongside product roll-out teams to deliver on training objectives.
• Has a basic understanding of platform and product road maps.
• Platform Liaison or subject matter expert in one or more system.
  
  
  

Sharing knowledge of enhancements, designing internal training materials, and providing education and support to teammates.

• Designs and develops clear, effective training content, including guides, presentations, how-to videos, and e-learning modules, tailored to the learning objectives.
• Regularly reviews and update training materials to ensure accuracy, relevance, and alignment with the latest industry standards and practices.
• Adheres to department and organizational training templates and styles.
• Helps manage a diverse course catalog.
• Manages course registration and enrollment.
• Evaluate training program effectiveness through feedback surveys and assessments.
• Enhances professional growth and development by participating in educational programs, reading current literature and participating in in-service meetings and workshops.
  
  
  

Required Skills & Experience:

• Understands training content development and information delivery. Proficiency – Intermediate.
• Ability to breakdown complex technical information into simple, easy to understand concepts for nontechnical users. Proficiency – Intermediate.
• Understand and applies Adult Learning Theory. Proficiency – Beginner.
• Experience with content design/authoring tools such as Articulate, Captivate, SnagIt, Photo Shop, Adobe Premier or others. Proficiency – Beginner.
• Has an understanding of their direct area of responsibility. Proficiency – Beginner.
• Possesses excellent written and verbal communication skills and interpersonal skills; as well as possesses above average computer and technical skills. Proficiency – Advanced.
• Understands the integration of information technology systems. Proficiency – Beginner.
• Exhibits curiosity, identifies areas of improvement and pain points. Proficiency – Intermediate.
• Ability to flex with the ever-changing needs of a complex and dynamic organization and healthcare industry. Proficiency – Advanced.
• Effective planning and problem solving skills. Proficiency – Intermediate.
• Motivated, able to work on multiple highly complex projects at the same time. Proficiency – Intermediate.
• Ability to effectively prioritize and execute tasks in a high-pressure, fast-paced environment. Proficiency – Intermediate.
• Ability to support a flexible weekday work schedule which could include early morning or early evening meetings to accommodate the schedules of other executive and clinical staff. Proficiency – Intermediate.
• Ability to work effectively in a collaborative, team-oriented environment with diverse groups of professionals. Proficiency – Advanced.
  
  
  

Preferred Skills & Experience:

• Two-four (2-4) years' experience working in a training, learning and development or consulting environment preferred.