What are the responsibilities and job description for the Guest Experience & Sales Associate position at The Cupcake Collection?
The Cupcake Collection in Hendersonville is hiring a part-time Guest Experience & Sales Associate to join our joyful, purpose-driven team. If you're naturally upbeat, love meeting new people, this may be the role for you
MUST BE AVAILABLE ON SUNDAY FROM 10:30a-4:30p AND GENERAL AVAILABILITY THROUGHOUT THE WEEK FROM (9am-3p)
Responsibilities
- Greet guests with energy and enthusiasm; make every interaction feel personal and celebratory.
- Recommend flavor combinations and bundles with confidence — guide guests toward discovery, not just transaction.
- Learn our flavor stories and share seasonal drops with storytelling flair.
- Maintain accurate cash and credit card handling — every sale is a reflection of our hospitality.
- Support your teammates with a spirit of collaboration; jump in where needed to deliver our signature experience.
- Assist with all cleaning duties for opening/closing the store.
- Adhere to all safety and sanitation guidelines to maintain a clean and safe work environment behind the counter and in the lobby.
- Report to work as scheduled and fulfill all position requirements for the duration of shift.
- Box, package, or plate cupcakes and other bakery goods as needed.
- Act with a high level of detail when following instructions.
- Stay flexible and adaptive in a fast-paced, guest-facing environment.
Requirements
- A passion and love of the Cupcake Collection product, brand, and experience.
- A natural connector who builds trust quickly and enjoys helping others make decisions.
- Someone who brings positivity to every shift and genuinely loves our products and purpose.
- Comfortable working on your feet and balancing physical activity with charm and grace.
- Able to lift at least 25 pounds.
- Must be able to move around the front of the bakery as you bend down for bags and reach up for cupcakes.
PAY OF $12-$15 INCLUDES TIPS
Job Type: Part-time
Pay: $12.00 - $15.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
Salary : $12 - $15