Radiology Contact Center Scheduler (Outbound)

Do you want to work for a company that Forbes named one of the Top 50 Most Innovative Companies? Are you looking to fast-track your career with one of LinkedIn's top companies in the U.S.? If so, keep reading!

CSI Companies is hiring a Radiology Contact Center Scheduler (Outbound) for our Fortune100 healthcare client.

Location: Onsite – Mount Kisco, NY 10549
Pay: $21-24hour based on experience, certifications, and education
Hours: Full time hours; Monday – Friday, standard business hours

Status: Consultant: Contract to Hire
Job Summary
The Radiology Contact Center Scheduler (Outbound) plays a key role in coordinating and scheduling patient appointments for radiology services. This individual will focus primarily on making outbound calls to patients with pending exams, ensuring accuracy in scheduling, and maintaining a smooth patient experience throughout the process. The role requires strong communication skills, attention to detail, and the ability to thrive in a fast-paced, patient-centered environment.

You’ll join the Radiology Contact Center team, consisting of two outbound schedulers and a group of inbound schedulers. This team supports radiology scheduling across multiple facilities and collaborates closely to ensure patients are scheduled promptly and accurately.

Why this Opportunity?

• Top ranked company in Fortune’s 2024 “World’s Most Admired Companies” for over a decade consecutively.
• This healthcare client is ranked number one in key attributes of reputation:
  • Innovation
  • People management
  • Social responsibility
  • Quality of Management
  • Financial soundness
  • Long-term investment value
  • Quality of products
  • Services and global competitiveness.

Job Responsibilities:

• Make an average of 60 outbound calls daily to schedule pending radiology exams.
• Maintain continuity of care by updating and tracking work queues in the scheduling system.
• Obtain and confirm accurate patient demographic and insurance information.
• Schedule radiology appointments and procedures efficiently while ensuring high-quality patient service.
• Communicate effectively with patients to confirm appointments and explain procedures.
• Collaborate with other contact center team members to maintain workflow efficiency and meet departmental goals.
• Adhere to all administrative policies and procedures to ensure quality of care and patient confidentiality.
• Stay current on medical and compliance requirements, including HIPAA and OSHA regulations.
• Attend all required Optum and departmental trainings.

Minimum Requirements:

• Verifiable High School Diploma or higher
• 1–2 years of experience in a healthcare or contact center environment.
• Proven ability to manage a high call volume efficiently and accurately.
• Strong communication and customer service skills.
• Ability to work independently while maintaining attention to detail in data entry and scheduling.

Preferred Qualifications:

• Previous outbound calling experience in a healthcare setting.
• Epic system experience (scheduling and patient management modules).

WHO SHOULD APPLY?
This role is ideal for someone who thrives in a structured, fast-paced healthcare environment and enjoys engaging with patients over the phone. Candidates with previous scheduling or contact center experience, especially in radiology or using Epic, will excel in this position.

About Us
CSI Companies is a recruiting firm established in 1994 that has been awarded “Best of Staffing” for over a decade. We provide outstanding services to the world’s leaders in the healthcare field as well as other organizations. For consideration, please submit your resume with all of your relevant experience included on it for immediate consideration. Only those candidates identified for an interview will be contacted.


Benefits Offered:

• Weekly pay
• Medical, dental, and vision coverage
• Voluntary Life and AD&D coverage
• Paid Training
• Opportunity for advancement upon performance and availability

APPLY NOW and a recruiter will be in touch to schedule a phone interview!

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