What are the responsibilities and job description for the IT Support Specialist--Onsite (Hardware and Applications Support) position at The Crump Group, Inc.?
Hardware Support
We are seeking a proactive and technically skilled Onsite IT Support Specialist to support our manufacturing plant and office operation. This role is critical in ensuring smooth day-to-day functionality of our hardware and application systems. You will be the primary onsite contact for troubleshooting hardware issues and providing desktop support, while collaborating remotely with our Lead Developer and contracted IT team for backend and application-related issues.
Key Responsibilities
- Troubleshoot, maintain, and service shop floor hardware including label printers, tablets, and barcode scanners.
- Ensure all devices are operational and minimize downtime on the shop floor.
Application Support
- Act as the onsite liaison for our custom IMS (Inventory Management System) application.
- When backend errors occur, work with the remote developer to diagnose and resolve issues.
- Perform basic application troubleshooting and escalate complex issues as needed.
Desktop & Network Support
- Provide day-to-day desktop support for onsite employees, including:
- PC troubleshooting and maintenance.
- VPN connectivity support.
- Coordination with the contracted IT team for advanced network or infrastructure issues.
Documentation & Communication
- Maintain clear records of issues, resolutions, and hardware inventory.
- Communicate effectively with remote teams and onsite staff to ensure timely resolution of problems.
Qualifications
Required Skills & Experience
- Minimum Associate's Degree in Information Technology, Networking, or similar curriculum, or equivalent educational and practical work experience.
- 2 years of experience in IT support, desktop support, or a similar role.
- Strong troubleshooting skills for hardware (printers, scanners, tablets) and Windows-based PCs.
- Familiarity with VPN setup and troubleshooting.
- Excellent communication skills for remote collaboration.
Preferred Skills
- Experience with Zebra printers and barcode scanning devices.
- Basic understanding of web-based applications and backend error troubleshooting.
- Ability to work independently and prioritize tasks in a fast-paced environment.
- Experience with Microsoft and Office365 applications including PowerApps, PowerAutomate, Sharepoint.
- Willingness to learn new skillsets, applications and processes.
The Crump Group USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Relocation assistance
- Tuition reimbursement
- Vision insurance
Work Location: In person
