What are the responsibilities and job description for the Corporate Card Program Administrator position at The Crom Corporation?
Job Purpose:
The Corporate Card Program Administrator is responsible for managing and supporting the company’s corporate card and expense reporting programs, ensuring accurate, timely, and compliant processing from card issuance through reconciliation and reporting. This position serves as a primary resource for cardholders and managers by providing guidance, training, troubleshooting, and support related to purchasing, expense reporting, and approval requirements. The role works closely with financial institutions and internal departments to resolve issues, maintain accurate account records, monitor compliance, and ensure the integrity of expense data. The position also supports continuous improvement by evaluating processes, identifying opportunities for increased efficiency and accuracy, and implementing enhancements that improve the overall employee and financial reporting experience.
Essential Duties & Responsibilities:
- Manage the full card lifecycle, including new applications, profile updates, limit adjustments, and account cancellations.
- Reconcile monthly card statements and audit expense reports through the ERP Expense Module.
- Correct and complete expense reports to ensure accurate and timely processing.
- Troubleshoot errors encountered during the expense report preparation and submission process.
- Monitor accounts for missing items such as receipts, proper account and project coding, out-of-policy spending, and potentially fraudulent activity.
- Provide daily support and training to employee cardholders regarding purchasing rules, expense entry, and report submission requirements.
- Guide managers through the expense report approval process and assist with approval-related questions.
- Coordinate with financial institutions and cardholders to resolve transaction errors, disputes, and account issues.
- Monitor and follow up on outstanding expense items as needed to ensure timely resolution.
- Export and import expense reports between the ERP Expense & Accounts Payable modules, ensuring accurate and complete processing.
- Perform file updates, account changes, and daily file uploads while maintaining accurate records.
- Identify and resolve system or processing errors that impact card or expense reporting activities.
- Support continuous improvement initiatives by identifying process gaps, evaluating current workflows, and recommending enhancements that improve efficiency, accuracy, and overall service quality.
- Develop and maintain reporting for leadership related to corporate card and expense activity.
- Other duties as assigned.
Minimum Qualifications:
- High school diploma or a bachelor's degree in business or finance.
- 3 to 5 years of experience in accounts payable, expense management, or corporate card administration.
- Proficiency with Excel and automated expense reporting tools.
- Strong communication, problem-solving, and auditing skills.
- Thorough working knowledge of job cost accounting.
- Exceptional organizational skills and verbal and written communication skills.
- Strong technical accounting skills.
- Strong attention to detail, problem solving, solid analytical skills and follow through skills are essential.
- Exceptional organizational and analytical skills; demonstrated ability to manage multiple tasks simultaneously.
- Strong communication skills with the ability to deal with all levels of internal and external customers tactfully and effectively.
- Ability to work in a fast-paced environment.
- Bilingual (preferred, not mandatory)
Working Conditions:
- Employee will spend periods of time sitting at a desk working on a computer.
- Ability to work under deadlines and stress.
EEO Statement: CROM, LLC is an equal employment opportunity employer who may provide reasonable accommodation to enable individuals with disabilities to perform the essential functions of the job. EEO/VETS/DISABILITY