What are the responsibilities and job description for the Business Solutions Specialist position at The Craneware Group?
Introduction to Craneware
Let’s transform the business of healthcare! At The Craneware Group, we are dedicated to empowering our customers with industry-defining insights that pave the way for a brighter future.
If you are an energetic, forward-thinking individual with a passion for innovation, we invite you to join our thriving team of more than 750 dedicated professionals. Together, we'll fuel the expansion of our SaaS platform and develop cutting-edge applications that redefine the healthcare landscape.
The Team
In this role you will be responsible for the development, implementation and customer support of cloud based business applications from the design to the complete deployment of the solutions, which includes maintaining, debugging and executing analytical models for costing and decision support projects. You will also be responsible for the monthly processing of the deliverables across CHI customers and will be called upon to mentor and coach less experienced analysts.
Please note - to be considered for this opportunity candidates must have relevant experience in the Healthcare industry.
You Will Be
Processing Data Analytics Models (daily/monthly activity)
Proactively identifies and communicates issues that may jeopardize milestones. Effective at handling complex problems and troubleshooting for effective resolution.
Manage multiple highly complex projects and customers through the successful implementation of Costing and Decision Support solutions to achieve expected process improvement and return on investment.
Processing monthly raw data into the translated tables into a usable format to run the Analytic models.
Accountable for all aspects of testing (e.g. testing plan, scenarios, documentation, and defect management. Will interface closely with the business and technical staff on the team during all phases of the project.
Execute data model and verify / validate all results.
Analyse and reconcile configuration issues of raw data returning from feed.
Assist with defining development standards and Best Practices.
Product Development Support and Customer Management
Adheres to AGILE/ Scrum or similar project management methodology by utilizing internal procedures and tools and identifying areas for methodology improvement.
Creation of new products and features that focus on analysis accountable healthcare organizations:
Creation of the development of data products and interface design specifications.
Contributes to the design and mapping of data conversion strategies.
Sorting of key information from clients’ enterprise systems/data warehouses using dimensional design techniques such as the snowflake/star schema process.
Creation of User Interfaces that meets the expectation of Craneware’s (CHI) desired customer experience.
Proficient to expert analytical and problem solving skills.
Understands the drivers and requirements of the business and translates those into technology solutions.
Product Enhancement/ Updates
Carry out quality Assurance testing for updates from business intelligence systems .
Implement new features/extension that are designed for BI system into existing products for multi-tenant clients and engages in implementation. Ensuring integrity for the existing products remain intact at all times while maintaining customer satisfaction.
Creation of new analytical reports based on customers’ needs.
Implementation and Customer Support
Work with customers to understand their business requirements; gather project document requirements and translate them into detailed specifications for BA reports and applications.
Gather business requirements for dashboards.
Create a timeline from implementation to product acceptance.
Analyse existing systems interface requirements and business processes.
Provide input on proposing evaluating, and selecting appropriate design alternatives which meet requirements and are consistent with the current standard processes.
Work with clients to set up file transfer process –ETL.
Customer Relations and Training
Offers on-site client training and video education sessions to end users on activity based costing products developed in our cloud based application allowing the clients’ to support themselves or resolve their issues.
Responds to customers in a timely way giving quality support to customer inquiries and resolving high level technical problems and/or triaging highly complex problems for a timely resolution.
Other Duties
Participates in design of best practices.
Mentors new staff through shadowing process.
Assist line manager with recruitment selections.
Serve as a subject matter expert to:
Participate in product development and user acceptance testing.
Delivers formal training sessions end users.
You Will Bring
- Educated to bachelor degree in one of the following areas: Economics, Business, Finance, Statistics, Mathematics, Information Technology or Public Health.
- At least 4 years’ experience or relevant experience in healthcare or the consulting industry.
- Relevant experience leading multiple projects that include stakeholders at all levels.
- Broad and deep level of knowledge with analytics, data science or web development, business intelligence tools, SQL and intermediate knowledge of Microsoft Office.
- Proven track record in managing difficult situations; respond promptly to resolve issues to improve service and meet commitment deadlines.
- Proficient level of experience with the following:
- Business Intelligence tools
- Reporting and data visualization
- Data analysis and statistical analysis
- Activity Based Cost Analytics within healthcare
- SQL Server
- SharePoint and cloud based tools (MS Azure)
- Microsoft Office: Excel, PowerPoint, Outlook, Visio
- SW development tool: Microsoft Version Control – GIT/ TFS
- Exceptional leadership and verbal/written communication skills
- Highly organized with great attention to detail
- Highly accountable and results oriented
- Demonstrates a high level of commitment to superior customer satisfaction
- Able to cope varying volumes of work
- Broad and deep understanding of the functionality of the Cost Accounting and Decision Support Solutions.
- Proven ability to educate, train and mentor internal and external stakeholders
- Microsoft Office – proficient level