Clinical IT Support Specialist

POSITION TITLE: Clinical IT Support Specialist
DEPARTMENT: IT/HHS
LOCATION: Tukwila, WA
REPORTS TO: CIO
FLSA STATUS: Non-Exempt; Full-Time
WAGE RANGE: $33.40 - $40.10/hour

CLOSING DATE: Open Until Filled (First Review 11.06.2025)

***If you are an American Indian/Alaska Native and/or a Veteran and would like this to be considered a preference in hiring, please upload documentation with your resume and cover letter. Acceptable documentation includes Tribal Enrollment card, a letter from your Tribe stating your enrollment, or BIA 4432 and/or DD214.***

Position Summary:

Provides software support, installation, and configuration for all core applications utilized by Health & Human Services (HHS). Adheres to HIPAA and confidentiality requirements. Honors and represents the mission, vision, and values of the Cowlitz Indian Tribe, and of the IT and HHS departments.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities:

• Installs, maintains, analyzes, troubleshoots, and repairs computers, printers, and peripheral equipment.
• Installs, maintains, upgrades, and supports PC operating systems and related desktop software, including the RPMS/EHR medical records systems.
• Provides software support to users of the RPMS/EHR medical records at various clinic locations.
• Provides support, maintenance, and security of networks and applicable devices, including copiers, telephones, smart TVs, and cell phones on an as-needed basis.
• Investigates, troubleshoots, and resolves end-user IT problems; facilitates incident tracking, documentation, and escalation.
• Assists in maintaining and tracking inventory of IT hardware and software, including the condition and status of all IT assets; assists in planning for obsolescence, replacements, and upgrades.
• Identifies potential areas for new technology applications, system improvements, and upgrades.
• Assists in evaluating, integrating, and testing new software and upgrading existing software into the clinic environment, researching new applications and add-ons or updates to existing applications.
• Works with IT vendors and contractors to support and maintain existing tribal IT assets or to implement new ones.
• Reads, analyzes, and interprets technical and general business periodicals, professional journals, technical procedures, and regulations.
• Keeps abreast of new technologies and principles by attending seminars, educational workshops, classes, and conferences to maintain certifications.
• Contributes to a team effort and accomplishes related results as required.
• Performs other duties as assigned.

Knowledge, Skills, and Abilities:

• Knowledge of traditional forms of government and tribal customs and traditions.
• Knowledge of MIS and IT concepts, principles, and practices; computer operations and user environments; and enterprise applications in a clinical environment.
• Knowledge of federal copyright laws as they pertain to the use of computer software.
• Knowledge of and experience with Windows 10 Professional operating systems, enterprise systems, Microsoft Domain networking, various programming languages, or Windows scripting.
• Knowledge of current technological developments/trends in area of expertise.
• Strong critical and analytical thinking skills.
• Skill in analyzing problems, projecting consequences, identifying solutions, and implementing recommendations.
• Ability to plan, implement, test, and troubleshoot system applications.
• Ability to design, develop, and implement integrated software systems solutions to organizational requirements.
• Ability to develop and write systems and applications documentation and guides for users.
• Ability to provide a range of systems training and support activities for users.
• Ability to perform preventive maintenance on systems and devices.
• Ability to communicate effectively both verbally and in writing.
• Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds, employees, and officials.
• Ability to work independently and meet strict timelines.
• Ability to maintain privileged confidential information.

Minimum Qualifications:

• Associate’s degree in IT, MIS, or related field.
• Three years of experience providing hardware, software, and user support in a clinical environment.
• One year of experience supporting major EHR/EMR software and associated systems 1. H.S. RPMS/EHR preferred.
• Experience within a Windows Server environment using Server 2012 or higher preferred.
• A combination of relevant education and related work experience may be considered.
• A valid driver’s license is required when driving vehicles for work-related purposes.
• Must be able to successfully pass a background screening/investigation according to the established requirements below.

Tribal preference in accordance with Cowlitz Indian Tribe Code and CIT Employee Policies and Procedures Handbook shall apply to all positions. All positions are required to adhere to CIT’s established safety policies regarding vaccine requirements and personal protective equipment (PPE).

Background Investigation Requirements:

• Pre-employment drug screen.
• Reference checks, education, and employment verification.
• Federal, state, and/or tribal criminal history and sanction checks, including fingerprint verification.

Physical Demands:

While performing the duties of this job, the employee regularly is required to sit; use hands to finger, handle, or feel; and communicate effectively. The employee is occasionally required to move throughout the facility and reach with their hands and arms. The employee is occasionally required to lift to 20 pounds. Specific vision abilities required by this job include close vision and clarity of vision at long distance.

Work Environment:

Work is generally performed in an office or clinical setting with a moderate noise level. Situations occur where PPE (personal protective equipment) is needed. Evening and/or weekend work may be required. Tight time constraints and multiple demands are common.