What are the responsibilities and job description for the Scheduling and Training Coordinator position at The Counseling Center?
Job Summary
A Scheduling and Training Coordinator organizes and manages schedules and training for individuals or teams to ensure efficient operations and communication. Key duties include coordinating meetings, handling rescheduling, managing work schedules, tracking missed work and finding coverage for service gaps and communicating with staff and management, tracking departmental training requirements, and ensuring all training is current. Essential skills for this role are strong organizational, communication, and computer skills, along with attention to detail and the ability to work independently.
ESSENTIAL FUNCTIONS
Essential functions and duties are essential or primary to the position or the reason the position exists. An individual must be able to perform the essential functions of the position with or without reasonable accommodation.
The Scheduling and Training Coordinator performs an integral role in carrying out the mission of The Counseling Center, Inc., by performing the following duties:
Maintain and organize calendars/work schedules for individuals, teams, or facilities.- Schedule and coordinate meetings, training, and other events, ensuring efficient use of time and resources.
- Serve as a liaison, communicating with staff, management, and other stakeholders to provide updates, confirm details, and resolve work scheduling/training conflicts.
- Develops, deploys, and/or monitors training for employees to ensure they are qualified for positions before assignment.
- Use the current HRIS to track and coordinate work schedules and maintain training documents.
- Perform general administrative tasks, such as answering phones, managing records, and assisting with office duties.
- Advise management on resource availability and recommend reallocations to meet demands.
SECONDARY FUNCTIONS
Secondary functions are duties, which are not exclusive of the position, can be performed by other positions; however, secondary duties are performed for the efficiency of The Counseling Center, Inc.
Performs any other duties as assigned by the Recovery Support Director
COMPETENCIES
Proactively identify scheduling issues, offer solutions, and adapt procedures to improve efficiency.- High level of organization, meticulous attention to detail, and the ability to multitask in a fast-paced environment.
- Excellent verbal and written communication skills for professional interaction with various individuals.
- Competency with computer systems, office software (like Microsoft Outlook), calendaring tools, and data entry.
- Ability to handle sensitive and confidential employee or patient information with discretion.
- Critical thinking and problem-solving abilities to address scheduling challenges and identify areas for improvement.
- Capacity to work independently with minimal supervision while also collaborating effectively with team members
MINIMUM QUALIFICATIONS, INCLUDING TRAINING AND EXPERIENCE
- Maintains applicable Agency trainings.
- High School Diploma or equivalent preferred
- Knowledge in computer skills preferred
