Housing Operations Coordinator (2896)

Essential Functions

Program Operations & Environment Management

• Oversee daily operations of the recovery residence to ensure consistency, structure, and continuity of care.
• Maintain a safe, clean, and therapeutic living environment in accordance with agency and regulatory standards.
• Monitor house activities and resident adherence to rules, schedules, and expectations.
• Conduct regular walkthroughs and safety checks of the property.

Resident Support & Monitoring

• Complete onboarding and orientation of new residents, including intake coordination and communication of program expectations.
• Monitor resident progress, engagement, and compliance with program requirements.
• Assist residents with the development of daily living skills and recovery-oriented routines.
• Maintain appropriate professional boundaries while fostering a supportive recovery environment.
• Facilitate weekly house meetings to address resident needs, reinforce expectations, and promote a positive living environment.

Compliance & Documentation

• Ensure all resident records, logs, and documentation are completed accurately and in a timely manner.

Vendor & Resource Coordination

• Coordinate and manage vendors related to house operations (e.g., food services, maintenance, lawn care, and supplies).
• Ensure timely ordering, delivery, and appropriate use of household supplies and resources.
• Maintain effective working relationships with external service providers to support smooth operations.

Safety & Protocol Oversight

• Enforce all safety procedures and protocols for the residence.
• Monitor medication self-administration processes in accordance with agency policy.
• Respond to incidents and ensure proper documentation, reporting, and follow-up.

Logistics & Scheduling

• Coordinate resident schedules related to appointments, meetings, and program activities in conjunction with case manager and HI specialist.
• Transport residents as needed in accordance with agency guidelines.
• Ensure operational continuity and appropriate coverage within the residence.
• Serve as an on-call contact for house-related issues and respond in person when necessary.

Secondary Functions

• Provide direct support coverage in the residence as needed.
• Assist with program development and process improvement initiatives.
• Perform other duties as assigned by leadership.

Competencies

• Knowledge of addiction, recovery, and sober living best practices
• Strong organizational and operational management skills
• Ability to manage multiple priorities and maintain structure in a dynamic environment
• Effective communication and interpersonal skills
• Ability to enforce rules while maintaining a supportive and respectful environment
• Attention to detail in documentation and regulatory compliance
• Strong problem-solving and decision-making abilities

Minimum Qualifications

• Minimum of two (2) years of experience in recovery support, residential services, or behavioral health
• High School Diploma required; Associate’s or Bachelor’s Degree in Social Services or a related field preferred
• Experience in sober living or residential program operations strongly preferred
• Valid driver’s license and ability to maintain insurability
• Ability to complete and maintain all required agency trainings