What are the responsibilities and job description for the Crisis Support Specialist position at The Counseling Center of Wayne and Holmes Counties?
The Counseling Center of Wayne and Holmes Counties is seeking a part time Crisis Support Specialist to support our dedicated Crisis Response Team!
In need of: 2nd shift, 4p-12a, possible weekend coverage. 24-28 hours/week.
Duties:
- Answers incoming calls promptly
- Offers supportive reassurance while collecting information related to caller's needs, status, and situation
- Provides supportive and calming initial intervention while gathering information, including supportive listening and following procedural guidelines for accessing On-Call Emergency Services clinical staff
- Provides phone outreach to individuals identified by clinical staff that would benefit from such support
- Completes appropriate documentation of interventions
Education and Qualifications:
- High school diploma or equivalent
- Ability to relate effectively, over the telephone, to individuals from varied backgrounds, including emotionally disturbed and agitated individuals
- Ability to remain calm in difficult circumstances and to encourage calmness in others
- Ability to assess alternatives and make quick judgments
- Ability to communicate effectively in oral and written form
- Ability to handle pressure of competing priorities
- Ability to work alone for extended periods of time
- A commitment to quality care including timely and accurate documentation
- Ability to deal appropriately with sensitive issues
- A valid driver’s license, a satisfactory driving record, evidence of personal automobile insurance, and of insurability by the organization’s automobile liability insurance carrier.
Benefits:
- 24 days PTO (paid time off) per year
- 8 Paid Holidays
- Continuing education opportunities and professional development stipend
- Employee Assistance Program available; six free counseling sessions a year
The Counseling Center is headquartered in Wooster, a college town located in scenic rural Northeastern Ohio near Akron, Canton, Cleveland, and Mansfield.
The Counseling Center is a tobacco free organization, a drug-free workplace (including medical marijuana) and an equal opportunity employer.
Pay: $18.00 per hour
Benefits:
- Employee assistance program
- Flexible schedule
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
Work Location: In person
Salary : $18