What are the responsibilities and job description for the Retail Parts Specialist - Parts Department position at The Cornerstone Equipment Company?
Benefits:
- Competitive salary
- Employee discounts
- Opportunity for advancement
- Paid time off
- Training & development
Job Posting – Formal Request
Position Title: Retail Parts Specialist (Stand-Alone Retail Counter)
Location: Oakboro Tractor and Equipment. – Oakboro, NC 28129
Department: Parts – Retail Counter
Reports To: Parts Manager
Employment Type: Full-Time, Non-Exempt
Posting Date: January, 2026
Application Deadline: Open until filled
Company Overview
Oakboro Tractor and Equipment, an independent, high-growth dealership representing Bobcat, Grasshopper, STIHL, ECHO, and Husqvarna, is scaling our flagship store in Oakboro, NC. Recent growth has prompted the addition of another member to our Parts Support Team.
Our company is built on the foundational values of honesty and integrity, where customers are our #1 priority and our employees are the ones who make that promise real every day — every piece of equipment, every relationship, every time.
Position Summary
This is a dedicated retail parts position — focusing only on walk-in and established commercial account customers. You own the walk-in and phone-in retail parts sales, coordinated daily OEM ordering, receiving, stocking, and customer delivery for the Oakboro community. Your counter is the first and last impression most customers have of our store.
Primary Responsibilities
-
Greet every walk-in and answer every phone call within 10 seconds - Identify exact parts from customer descriptions, photos, VIN/serial numbers, or over-the-phone troubleshooting
- Build and transmit daily OEM orders to Bobcat, Grasshopper, Husqvarna, STIHL, ECHO, Kawasaki, Kohler, Briggs, etc.
- Receive, verify, bin, and price incoming shipments the same day
- Maintain a fully stocked, well labeled retail floor and overstock area
- Handle special-order parts from request to customer notification and delivery
- Process cash, credit, and account payments with zero errors
- Cross Sell filters, blades, chains, oils, batteries, and accessories as possible
- Keep the retail counter and customer waiting area spotless and welcoming
- Assist with cycle counts and annual inventory
Important: This role does not pull parts for the service technicians. A separate internal parts team supports the shop.
Required Qualifications
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Minimum 3 years retail parts counter experience (equipment, powersports, ag, or automotive) - Expert at reading illustrated parts lookups (IPL) for all our brands
- Lightning-fast and accurate in dealership software (we use ASPEN)
- Outstanding phone presence and in-person customer service skills
- Mechanical aptitude strong enough to explain technical parts to both homeowners and commercial contractors
- Ability to lift 50–70 lbs repeatedly and safely operate a forklift (we certify you)
Preferred Qualifications
-
Previous retail parts experience at a Bobcat, STIHL, Grasshopper, or Husqvarna dealer - STIHL Bronze/Silver or Husqvarna parts certification
- Bilingual (English/Spanish) a major plus in the Oakboro market
Compensation & Benefits
-
Annual base salary: $15-$25/hr (experience-based) - Paid time off major holidays
- Growth path: Retail Parts Specialist → Parts Manager → Owner-Operator Academy
Work Schedule
Monday – Friday 8:00 AM – 5:00 PM
Seasonal Rotating Saturdays 8:00 AM – 12:00 PM
How to Apply
Email resume to:
info@oakborotractor.com
Subject line: “Retail Parts Specialist – Carthage – [Your Name]”
Or drop off in person at our Oakboro store.
Oakboro Tractor and Equipment is an equal opportunity employer.
Salary : $15 - $25