RN - Practice Manager II

This position plans and provides clinical support to patients and staff. Demonstrates
clinical expertise of the assigned area. Provides leadership in clinical, financial, and personnel management within the department.
Responsible and accountable for the delivery of safe, effective, direct, and indirect patient care through the continuum of
perioperative care to include outpatient procedures, preprocedural area, post-procedural area, sterile processing and sedation
services. Outside of patient care, the manager has administrative responsibilities, which include budgeting, supply analysis, quality
improvement and staffing. They are thoroughly knowledgeable of current procedure center policies and procedures and ensure that
the staff remains in compliance.

ESSENTIAL FUNCTIONS
Operational Leadership
· Proactively manages key operational systems including Quality, Service Design, Process Design, Location, Layout, People
and Work Systems (Provider Templates), Supply Chain Management, Inventory, Scheduling, and Maintenance.
· Establishes and monitors Continuous Quality Improvement performance standards.
· Aids in providing and verifies that perioperative personnel provide patient-centered care
· In consort with the Director of Clinical Operations, Spine Centers, coaches and leads operational team leaders to instill the
organization’s mission, vision and core values through education, demonstration, huddles, and improving operational
effectiveness including patient and employee engagement.
· Acts as patient advocate and maintains privacy and confidentiality of all appropriate information Team Management
· Oversees the operations of the Spine Centers to ensure smooth and efficient patient care management. Assures
appropriate patient assignments to staff. Completes daily rounding on patients and staff to ensure quality provision of care.
· Manages the Spine Center service to ensure excellent patient and employee experience while promoting safety and
retention. Serves as a real-time resource and assists with clinical expertise for unit staff and physicians for problem-solving
on patients, processes, and family issues.
· Coordinate’s quality initiatives and process improvements. Aligns and manages to metrics.
· Develops leadership skills among staff including communication, decision-making problem-solving/critical thinking, and
employee engagement. Leads the development of staff and supports career advancement opportunities. Functions as a role
model and encourages staff to participate in their own development.
· Facilitates Spine Center meetings and shared governance / leadership efforts.
· Responsible for selection, orientation, on-boarding, and retention. Demonstrates leadership through coaching,
performance evaluations, corrective actions, and development opportunities to create a culture of learning.
· Assists in the development of the operational and capital budget, provides daily operational resource management
including staff, supplies, and equipment, and ensures optimal productivity for the department.
· Supervises clinical unit staff to ensure excellent patient care. Participates in activities that foster management skills while
enabling staff to care for patients, determine schedules, edit timecards, research budget issues and order supplies. Internal
customers include patients, staff, and physicians. External customers include patient family.

Quality Leadership Dyad
· In coordination with Quality leadership, creates, implements, and enforces written policies and procedures for all processes
· involved in providing patient care in all applicable settings.

Metrics Management
· Demonstrate outcomes as measured through established metrics and establishes, implements, and manages KPI /
dashboards to achieve departmental goals in conjunction with key stakeholders.

Financial Stewardship
· Manages direct expenses in assigned areas according to budgeted level including staffing standards (relative to patient
volumes) and seeks new growth opportunities that maximizes value for the organization.
· Manages the revenue cycle within their area of influence including charge capture and documentation.
· Updates Senior Management on variances containing qualitative and quantitative analysis with action plans for the next
financial period

Human Resource Management
· Facilitates the individual development of assigned staff (those in a reporting relationship) through effective selection,
orientation, performance evaluation, interpersonal communication, and coaching.
· Maintains employee satisfaction rating above peer group norms or achieves consistent improvement for areas of
responsibility.
· Writes and reviews job descriptions on an ongoing basis for those in a reporting relationship.
· Conducts Department rounds daily with leadership members in a reporting relationship. Interviews, onboards and creates
training for new clinic supervisors.
· Holds regularly scheduled 1:1’s with the Spine center team to provide coaching and development through real time
feedback, reinforce positive behavior and correct any inappropriate behaviors.
· Leads on-going quality monitoring of competencies of staff and assist in training and educations of all staff.

Resource Planning
· Assists in preparing the budget for areas of responsibility to reflect an increase in value for the patient.
· Evaluates tasks and processes to identify opportunities for improvement in efficiency.
· Prioritizes capital needs of the organization based upon goals, and technology required for patient care.

Customer/Patient Loyalty
· Improves customer loyalty by improving services in assigned areas and focuses on our Leadership standards/AEIOU
principles.
· Immediately investigates and resolves concerns or complaints with assigned services.
· Personally, manages the appropriate internal follow-up regarding the concern or complaint.
· Acts as a change agent for patient focused care in assigned services.

Rounding for Outcomes (MBWA – Manages by Walking Around)
· Personally, influences the improvement of our collective results through a visible presence in assigned service areas,
engaging with processes, monitoring performance, and building relationships.
· Commits to a safe environment for patients/customers/guests. Responds to service concerns in person.

Compliance Management
· Maintains ongoing compliance with licensure, regulatory, and accreditation standards applicable to assigned areas of
responsibility.
· Develops presentation materials to share / speak amongst organizational meetings.
*Other duties as assigned

EDUCATION
· BSN required. Must possess a strong knowledge and understanding of nursing and healthcare as normally obtained through
the completion of a bachelor's degree in nursing. BSN required for internal transfers/promotions within 6 months of
transfer/promotion.
· Requires a current RN license in state of practice. BLS Required. ACLS Preferred. Additional certification or continuing
education may be required based on area of practice.
EXPERIENCE
· Must possess at least 1-2 years of clinical experience relevant to patient population.
· Demonstrates knowledge and skills of specialty area.
· Requires critical thinking, communication, influence, decision-making, analytical, and flexibility skills to make optimal
decisions based on multiple variables and desired outcomes.
· Requires the ability to balance clinical skills with supervisory authority.
· Must have the ability to consider the ultimate impact of decisions on the Spine Center.
· Must have the ability to practice skills according to department and professional standards and quality requirements.
REQUIREMENTS
· Must have excellent interpersonal and communication skills.
· Demonstrates an ability to generate creative and innovative approaches to solve problems.
KNOWLEDGE
· Knowledge of procedures and patient flow.
· Knowledge of medical terminology.
· Knowledge of medical insurance plans.
SKILLS
· Skill in effective management of clinic staff.