What are the responsibilities and job description for the Front Office Representative position at The CORE Institute?
Minimum Qualifications:
- Minimum of one – two years of patient registration experience in a medical office or healthcare setting
- Must be able to communicate effectively with physicians, patients, and the public and be capable of establishing good working relationships with both internal and external customers.
- Requires knowledge of insurance rules and regulations, medical terminology, and computer scheduling systems
- HSD/GED
Preferred:
- Bilingual (English/Spanish) strongly preferred.
- Previous experience in collecting money is preferred.
Essential Functions
- Promptly greets and acknowledges patients. Informs MAs and Providers of the patient’s arrival
- Instructs patients in completion of medical history and patient information forms and makes any necessary corrections to the patient's account.
- Obtains accurate, complete demographic and insurance information and financial contract/consent on patient paperwork, as well as reviewing patients and guarantors to obtain accurate information assuring all necessary documents are populated and signed correctly. Ensure all required authorizations and/or referrals are attached to the appointment for that DOS.
- Responsible for identifying and collecting co-payments, co-insurances, and past-due account balances.
- Explains financial requirements to the patient in response to patient questions on billing and insurance matters; refers questions regarding more complex insurance/benefits questions to Site Billing Specialist.
- Evaluates patient financial status and establishes payment plans based upon authority levels.
- Responsible for accurately completing and interpreting insurance verification and benefits. Notifies patients, family members, physicians, and/or supervisors of network insurance coverage issues that may result in coverage reduction.
- Scans all new or updated patient information into the computer (including photo ID, insurance cards, referrals, and patient paperwork).
- Schedules follow-up appointments, reviews patient's insurance coverage and notifies patient if service requires an authorization or referral, and sends the request to PCP.
- Maintains general knowledge of insurance plans accepted by HOPCo.
- Communicates with the patients in the lobby if the physician or provider is running behind schedule.
- Responsible for maintaining a secure and accurate cash drawer. Responsible for daily balancing of the cash drawer and closing batch.
- Maintains strictest patient confidentiality.
- Maintains a clean and organized front office workspace.
- Follows established Front Office SOP’s.
- The job holder must demonstrate current competencies for the job position including a general understanding of insurance requirements.
About us:
The Center for Orthopedic Research and Education, We don't mean to brag but did you know The CORE Institute has been ranked by Ranking Arizona: The Best of Arizona Businesses!?
- #1 for Orthopedic Practices
- #1 for Healthiest Healthcare Employers
- #3 for Best Healthcare Workplace Culture
- Winner in Best Places to Work