Association Manager - high rise

NOTICE:

• Hire timeline is between 1-2 months from application date.
• Experienced association property manager needed for on-site condominium management in a high-rise community.
• YOU MUST LIVE IN THE CLEVELAND, OHIO METRO AREA.
• MUST HAVE 3-years minimum property manager experience (not an assistant), and most preferably in homeowner and/or condo owner association management (HOA/COA).
• Regular work schedule is Monday - Friday, 8:30a-5:00p with an unpaid hour for lunch = 37.5 hour work week. You will also be required to respond to after hours emergencies, and attend monthly client meetings often held weekday evenings.
• Salary is $75,000/year (non-negotiable), with the following benefits available....medical, dental, vision, life & disability insurance (employer paid), voluntary life ins., AFLAC, 401k, ample time-off (personal & vacation), and paid holidays. Benefit eligibility waiting periods apply.

Skills & Experience.

• 3 years of residential property management experience, in a leadership role, preferably managing a home owners association, large-scale, high-rise property, either a Condo Owners Association (COA) or apartment community.
• College degree in Business Management or related field preferred.
• Excellent computer literacy/facility, including Microsoft Office & Outlook, and financial software.
• Ability to manage and motivate people.
• High level customer service skills and experience.
• Effective communication verbally and in writing with owners, residents, team members, community members, vendors, & contractors.
• Strong organization and priority setting skills.
• Working understanding of financial reporting and accounting.
• Leadership: solving problems, planning, & inspiring team members.
• Communication: superior ability to interact & communicate effectively, efficiently, & professionally.
• Accountability: able to offer & receive constructive feedback & meet deadlines & commitments.
• Personal development: seeking new challenges; committed to learning; & eager for feedback.
• Urgency: the relentless determination to succeed now.

Position Summary.

The Association Manager is responsible for ensuring that all administrative, financial/reporting/budgeting, and customer service functions are performed in a professional, timely, efficient, effective and accountable manner on a daily basis, with a constant view for the future performance of the team and the property. Additionally responsible for ensuring that all physical aspects of the property are maintained safely, efficiently, and effectively.

Primary Responsibilities.

• Set the standard for customer centric service to internal and external clients.
• Responsible for the day-to-day operations of the property as outlined in the Management Agreement.
• Check voicemail and email communication and respond accordingly in a timely manner.
• Remain available 24/7 and respond to after hours or weekend property emergencies.

Team.

• Assist in recruiting, on-boarding, training, supervising, evaluating team members.
• Conduct year-end evaluations.
• Responsible for team performance, and team career growth.

Budgeting.

• Develop, prepare, implement, and track annual operating budget for the property.
• Ensure that property operations are conducted within budget limits.
• Create and update an annual capital expenditure budget.

Insurance.

• Review, track, and renew insurance policy as needed.
• Initiate and oversee all insurance claims to resolution.
• Monitor coverage for accuracy and compliance.

Legal.

• Manage relations with law firm retained to address client legal needs.
• Coordinate relations with other law firms retained for special projects.
• Attend hearings if needed.

Financial Reporting.

• Preparation and delivery of financial reporting packages to client.
• Financial performance review and analysis.
• Budget variance explanations.
• Approve & code property invoices.
• Accounts receivable supervision and collection.
• Accounts payable and vendor payment supervision.

Maintenance.

• Supervise maintenance staff and vendors.
• Conduct monthly property inspections.
• Select & oversee maintenance vendors.
• Negotiate vendor proposals and contracts.
• Oversee work orders.
• Evaluate the cost effectiveness of repairs versus replacements.
• Solicit, negotiate, and evaluate competitive bids for continuing service contracts (landscaping, security, tree maintenance, snow removal, etc.)
• Supervise maintenance & repair vendors for timely performance and quality assurance.
• Accessible 24/7 for emergency calls.
• Emergency response oversight.

Operations.

• Manage and direct team members in performing their responsibilities.
• Oversee preventative maintenance.
• Approve and submit timesheets to payroll in a timely manner, approve and manage team time-off schedule.
• Work with Maintenance to engage outside service providers for regularly scheduled and emergency maintenance services.
• Develop recommendations for capital improvement projects and budget.

Customer Service and Communication.

• Monthly written Manager’s Report to each client.
• Client’s primary point of contact.
• Address client requests.
• Lead the team serving each client to deliver exceptional customer service.

Job Type: Full-time

Pay: $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Application Question(s):

• Are you willing to undergo a criminal background & credit report check in accordance with local law and regulations?
• Are you able to respond to after hours emergencies, and attend monthly board meetings that are typically weekday evenings?

Education:

• High school or equivalent (Required)

Experience:

• Property Management: 3 years (Required)
• Microsoft Office: 3 years (Required)
• Team management: 3 years (Required)
• Customer service: 3 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $75,000