Care Coordination Associate

This is a full-time teleworking position with the expectations that you will be working from our Millersville, MD office location on occasion.

Who We Are

The Coordinating Center (The Center) has over 40 years of experience supporting children, youth, adults and seniors with complex medical needs and disabilities statewide. Deeply committed to a person-centered approach and philosophy, The Coordinating Center helps individuals of all ages and abilities achieve optimal quality health, affordable healthcare and meaningful community life. Over the past four decades, we have become an industry expert in the delivery of person-centered, community-based care coordination services and population health.

Who You Are

We look for candidates who align with our mission, vision, and values as a human service nonprofit organization. We look for collaborative and creative minds, self-managing organizational skills, and the desire to challenge and grow professionally. Specific qualifications are:

• One year of experience in an administrative support services role is required.
• Experience with computer databases and managing data is required. Experience with electronic health records, preferred.
• A degree in health or human services, preferred.
  
  

What You Will Do

The Care Coordination Associate (CCA) is responsible for supporting the Coordination of Community Services (CCS) team by coordinating and administering specific activities related to Coordination of Community Services for individuals served by the Development Disabilities Administration (DDA). This position provides clerical support and serves as the primary contact for the internal client record that is maintained in The Center’s documentation system. This position requires a customer service perspective, to internal and external customers. This role also requires CCAs to adjust their workload and develop specific goals and plans to prioritize, organize and manage the multiple priorities of the CCS program. CCAs are both office-based and remote, however, CCAs must be able to provide a consistent daily presence for prompt response to client, family, SP, and provider needs/inquiries. This position reports to the Team Manager but works jointly as a member of the CCS team to maximize quality outcomes for individuals served by The Center.

As a Care Coordination Associate, You Will

• Function as the primary contact for The Center’s documentation system including opening/registering, closing and reassigning clients in the system.
• Provide initial setup and ongoing support for system access, including login troubleshooting and user assistance.
• Provide primary clerical support including word processing (memos, reports, letters, consents, correspondence) as well as a variety of other duties including photocopying, scanning, e-faxing, organizing/processing documents and filing.
• Conduct initial contact with clients/families and or care/support team to introduce the CCS team, verify demographic information, and explain program/services.
• Provide general information and handle general questions about the CCS program.
• Triage calls and other inquiries from clients/families, providers, and outside agencies; address the issue/concern or providing appropriate follow-up with assigned coworker to address issue/concern.
• Contact clients to collect or provide specific information as directed by the CCS.
• Document client activities in the external and internal documentation systems.
• Generate reports from both external and internal documentation systems.
• Locate and maintain information on available resources for CCS clients.
• Complete other duties as assigned by CCSs, Team Managers or Program Director (i.e., create forms, special projects/tasks, etc.).
• Process incoming mail and directing it to the appropriate team member.
• Serve as Administrator for councils/committees by performing administrative tasks including meeting minutes, schedule meetings and assist facilitator with other duties as needed.
• Manage the on-call schedule for Team Managers.
• Demonstrate the ability to respond to changing situations in a flexible manner in order to meet current needs, reprioritizing work as necessary.
• Organize job functions and work area to be able to effectively complete varied assignments within established guidelines.
  
  

Why Join Us

The hourly rate for this position is $20.50/hour with all work equipment provided.

We are proud to offer a comprehensive and award-winning benefits package including medical plans, FSA/HSA plans, dental, vision, matching 403b, and short term/long term disability options. We offer 11 paid holidays, a winter break, and generous PTO accrual.

We facilitate ongoing conversations about professional development opportunities and invest in our coworkers by providing funds to use for professional development, and funds for furthering education. We also encourage collaboration within our different councils and committees to get involved with other coworkers across the organization.

The Coordinating Center is committed to creating workforce where all individuals are treated with respect and dignity. We believe that is essential to the success of our organization and is reflected in our commitment to fair and equal employment opportunities for all. The Center is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, arrest record, gender identity, genetic information, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, coworker activities and general treatment during employment. We believe we are stronger together. It’s what makes us exceptional in achieving our mission and drives us to deliver culturally competent and effective care coordination services.

To request a reasonable accommodation for the job application or interview process, please contact our HR team at hr@coordinatingcenter.org or 410-987-1048.