What are the responsibilities and job description for the Group Reservations Coordinator position at The Cooper?
As a Group Coordinator at The Cooper, you will be the cornerstone of group guest experiences, ensuring every detail is flawlessly executed. You will manage group bookings, liaise with clients and internal departments, and uphold the brand’s commitment to personalized, anticipatory service. This role requires a polished communicator, a master organizer, and a hospitality professional who thrives in a refined, fast-paced environment.
Responsibilities
BHC is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E-Verify.
Responsibilities
- Serve as the primary liaison for group clients, delivering luxury hospitality service from initial inquiry through post-departure follow-up.
- Coordinate all aspects of group reservations, including room block management, VIP arrangements, billing, and special requests.
- Collaborate with Sales, Front Office, Housekeeping, and Food & Beverage teams to ensure seamless execution of group itineraries.
- Monitor group pick-up and adjust inventory to optimize revenue while maintaining service excellence.
- Assist pre-conference planning.
- Assist in ensuring accurate and timely billing, including master account reconciliation and post-event reporting.
- Maintain meticulous records of group activity, preferences, and feedback to support future business.
- Minimum 2 years of experience in luxury hotel operations, group sales, or event coordination.
- Exceptional communication and interpersonal skills with a service-first mindset.
- Proficiency in luxury property management systems (e.g., Infor).
- Strong organizational skills and attention to detail.
- Ability to manage multiple priorities with grace and professionalism.
- Flexibility to work evenings, weekends, or holidays as needed.
- Familiarity with Forbes Travel Guide or AAA Five Diamond service standards.
- Experience with Infor, SynXis, and HotSOS.
- Knowledge of group coordination practices and procedures.
BHC is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E-Verify.