What are the responsibilities and job description for the Solutions Engineer position at The Cook & Boardman Group, LLC?
Build Your Career Where You Matter
Join The Cook & Boardman Group, the nation’s leading provider of architectural doors, frames, hardware, specialty products, and complete security integration services.
At The Cook & Boardman Group, trust and communication are the foundation of how we work. We foster an inclusive, collaborative culture where your voice is heard, your ideas matter, and your career has room to grow. Whether you're a problem-solver, innovator, or passionate about service, you’ll thrive here.
Why Work With Us?
We’re committed to your success, personally and professionally. You’ll have access to:
The Solutions Engineer has consistently demonstrated proven technical understanding of technical and security integration applications. The Solutions Engineer will partner with the sales team assisting potential customers in scheduling materials, developing systems, writing specifications, and building buying programs. The Solutions Engineer works with clients to maintain their specifications with the most up to date products and ensure they meet applicable life/safety, ADA, and fire codes. The Solutions Engineer will serve as a resource for our client, internal resources, and project associated vendors. The Solutions Engineer will handle division 28 projects.
Essential Functions
The physical demands described here are representative of those required to successfully perform the essential functions of this position. While performing the duties of this role, the employee will regularly communicate verbally and in writing, and must be able to see and hear in a typical office setting. The role frequently involves sitting, walking, standing, using hands to handle or feel, and reaching with arms and hands.
Work Environment
This position operates primarily in a professional office environment. It routinely involves the use of standard office equipment such as computers, phones, printers, copiers, and filing systems. Occasional business travel may be required.
Qualification Requirements
To perform this job successfully, an individual must be able to carry out each essential duty satisfactorily. The requirements listed represent the knowledge, skills, and abilities necessary for success in the role. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Equal Opportunity Employer
The Cook & Boardman Group is an Equal Opportunity Employer and a VEVRAA Federal Contractor. We are committed to providing equal employment opportunities to all qualified individuals, including minorities, females, protected veterans, and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Join The Cook & Boardman Group, the nation’s leading provider of architectural doors, frames, hardware, specialty products, and complete security integration services.
At The Cook & Boardman Group, trust and communication are the foundation of how we work. We foster an inclusive, collaborative culture where your voice is heard, your ideas matter, and your career has room to grow. Whether you're a problem-solver, innovator, or passionate about service, you’ll thrive here.
Why Work With Us?
We’re committed to your success, personally and professionally. You’ll have access to:
- Comprehensive Benefits: Health, dental, vision, prescription coverage, life insurance, and 401(k) with company match.
- Work-Life Balance: Generous paid time off for rest, family, and self-care.
- Career Growth: You’ll benefit from continuous learning, mentorship, and leadership training including access to C&B University, our in-house development program.
- Supportive Culture: Innovation, creativity, and teamwork are at the heart of everything we do.
The Solutions Engineer has consistently demonstrated proven technical understanding of technical and security integration applications. The Solutions Engineer will partner with the sales team assisting potential customers in scheduling materials, developing systems, writing specifications, and building buying programs. The Solutions Engineer works with clients to maintain their specifications with the most up to date products and ensure they meet applicable life/safety, ADA, and fire codes. The Solutions Engineer will serve as a resource for our client, internal resources, and project associated vendors. The Solutions Engineer will handle division 28 projects.
Essential Functions
- Manage all requests and questions regarding assigned customers/projects.
- Coordinate new customer engineering needs.
- Work directly with in-house resources, third party vendors and clients.
- Maintain a professional and courteous work environment when dealing with customers, vendors, inspectors, and team members.
- Review ongoing projects auditing SLA metrics and identify areas of potential improvement.
- Assist with pricing/margin review.
- Provide client feedback to responsible team members.
- Engineer specifications for new customers.
- Revising or adding to specs/hardware sets on existing customers.
- Coordinate between all divisions to create a comprehensive proposal including a detailed scope of each opening type and security system.
- Liaison between manufacturers, BD and Director with spec assistance and costing
- Review all materials on first few projects with customers to ensure the desired needs/wants were met. This will require travel.
- Trouble shooting/technical guidance for internal teams as well as for our customers.
- Utilize Comsense for building customer specific libraries, entering all hardware sets.
- Follow-up with necessary departments and team members to ensure project completion and analyze feedback from team as well as customer.
- Support the Enterprise Account sales team in technical discussions and meetings with customers as needed.
- Function as a client technical representative offering problem solving expertise as necessary.
- Keep customer specifications up to date, maintaining frequently.
- Other duties as assigned.
- Bachelor's Degree, or an equivalent combination of education/experience
- Current and valid US driver's license preferred
- At least 3 years in a pre-sales support/estimating position with access control and CCTV/IP video surveillance, or hands-on physical security industry experience.
The physical demands described here are representative of those required to successfully perform the essential functions of this position. While performing the duties of this role, the employee will regularly communicate verbally and in writing, and must be able to see and hear in a typical office setting. The role frequently involves sitting, walking, standing, using hands to handle or feel, and reaching with arms and hands.
Work Environment
This position operates primarily in a professional office environment. It routinely involves the use of standard office equipment such as computers, phones, printers, copiers, and filing systems. Occasional business travel may be required.
Qualification Requirements
To perform this job successfully, an individual must be able to carry out each essential duty satisfactorily. The requirements listed represent the knowledge, skills, and abilities necessary for success in the role. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Equal Opportunity Employer
The Cook & Boardman Group is an Equal Opportunity Employer and a VEVRAA Federal Contractor. We are committed to providing equal employment opportunities to all qualified individuals, including minorities, females, protected veterans, and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.