What are the responsibilities and job description for the Account Manager position at The Cook & Boardman Group, LLC?
Build Your Career Where You Matter
Join The Cook & Boardman Group, the nation’s leading provider of architectural doors, frames, hardware, specialty products, and complete security integration services.
At The Cook & Boardman Group, trust and communication are the foundation of how we work. We foster an inclusive, collaborative culture where your voice is heard, your ideas matter, and your career has room to grow. Whether you're a problem-solver, innovator, or passionate about service, you’ll thrive here.
Why Work With Us?
We’re committed to your success, personally and professionally. You’ll have access to:
As an Account Manager, you’ll serve as a trusted advisor to clients, identifying their security and access needs and delivering integrated solutions that span access control, video surveillance, and door and hardware systems. This role requires a combination of consultative sales expertise, technical acumen, and strong project coordination with internal teams.
Essential Functions
The physical demands described here are representative of those required to successfully perform the essential functions of this position. While performing the duties of this role, the employee will regularly communicate verbally and in writing, and must be able to see and hear in a typical office setting. The role frequently involves sitting, walking, standing, using hands to handle or feel, and reaching with arms and hands.
Work Environment
This position operates primarily in a professional office environment. It routinely involves the use of standard office equipment such as computers, phones, printers, copiers, and filing systems. Occasional business travel may be required.
Qualification Requirements
To perform this job successfully, an individual must be able to carry out each essential duty satisfactorily. The requirements listed represent the knowledge, skills, and abilities necessary for success in the role. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Equal Opportunity Employer
The Cook & Boardman Group is an Equal Opportunity Employer and a VEVRAA Federal Contractor. We are committed to providing equal employment opportunities to all qualified individuals, including minorities, females, protected veterans, and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Join The Cook & Boardman Group, the nation’s leading provider of architectural doors, frames, hardware, specialty products, and complete security integration services.
At The Cook & Boardman Group, trust and communication are the foundation of how we work. We foster an inclusive, collaborative culture where your voice is heard, your ideas matter, and your career has room to grow. Whether you're a problem-solver, innovator, or passionate about service, you’ll thrive here.
Why Work With Us?
We’re committed to your success, personally and professionally. You’ll have access to:
- Comprehensive Benefits: Health, dental, vision, prescription coverage, life insurance, and 401(k) with company match.
- Work-Life Balance: Generous paid time off for rest, family, and self-care.
- Career Growth: You’ll benefit from continuous learning, mentorship, and leadership training including access to C&B University, our in-house development program.
- Supportive Culture: Innovation, creativity, and teamwork are at the heart of everything we do.
As an Account Manager, you’ll serve as a trusted advisor to clients, identifying their security and access needs and delivering integrated solutions that span access control, video surveillance, and door and hardware systems. This role requires a combination of consultative sales expertise, technical acumen, and strong project coordination with internal teams.
Essential Functions
- Develop and maintain strong relationships with customers, general contractors, and construction managers across assigned accounts and territories
- Identify and qualify opportunities for integrated security and door hardware solutions through proactive outreach, referrals, and territory management
- Conduct onsite and virtual presentations that highlight the company’s capabilities in access control, video surveillance, and openings solutions
- Partner with the internal brands and divisions to ensure coordinated proposals that align access control and physical opening requirements
- Collaborate with engineering, project management, and estimating teams to prepare accurate scopes, pricing, and timelines
- Prepare and deliver professional proposals, RFP responses, quotes, and technical documentation in coordination with marketing and leadership
- Manage sales pipeline and activity in CRM tools (e.g., ConnectWise or similar), ensuring data integrity and compliance with company processes
- Stay informed of product developments, emerging technologies, and competitor activity within the security integration and door hardware markets
- Facilitate handoffs to project and operations teams, ensuring smooth transitions from sale to execution
- Participate in regular sales meetings and training initiatives, including continued education through internal platforms (e.g., ConnectWise)
- Other relative duties as assigned
- High school diploma or equivalent; bachelor’s degree in business, construction management, or a related field is preferred
- 3 years of experience in sales, account management, or estimating in the security integration, low-voltage, or construction industry preferred
- Understanding of access control, CCTV, intrusion detection, and/or door hardware and electronic locking systems
- Ability to read and interpret blueprints, architectural drawings, and specifications
- Strong verbal and written communication skills with the ability to present to both technical and non-technical audiences
- Excellent organizational, time management, and follow-up skills with a proven ability to manage multiple projects and deadlines
- Self-motivated and results-driven, with the ability to work independently and collaboratively
- Commitment to delivering exceptional customer service and maintaining long-term client relationships
The physical demands described here are representative of those required to successfully perform the essential functions of this position. While performing the duties of this role, the employee will regularly communicate verbally and in writing, and must be able to see and hear in a typical office setting. The role frequently involves sitting, walking, standing, using hands to handle or feel, and reaching with arms and hands.
Work Environment
This position operates primarily in a professional office environment. It routinely involves the use of standard office equipment such as computers, phones, printers, copiers, and filing systems. Occasional business travel may be required.
Qualification Requirements
To perform this job successfully, an individual must be able to carry out each essential duty satisfactorily. The requirements listed represent the knowledge, skills, and abilities necessary for success in the role. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Equal Opportunity Employer
The Cook & Boardman Group is an Equal Opportunity Employer and a VEVRAA Federal Contractor. We are committed to providing equal employment opportunities to all qualified individuals, including minorities, females, protected veterans, and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
