What are the responsibilities and job description for the Custom Closets Project Coordinator position at The Container Store?
Overview
The Custom Closets Project Coordinator position is responsible for daily communication with customers, stores, and third-party contractors/installers. This position is responsible for managing the information flow between all parties involved in the installation process. They work closely with Custom Closets Designers, Store, and customers as well as the Customer Solutions Department (CSD).This position requires strong communication, organizational and business software skills.
What We Stand For
Founded in 1978, The Container Store is the nation’s original and leading retailer of storage and organization products, offering innovative and multifunctional solutions designed to simplify customers’ lives, save space and, ultimately, save time. The Container Store has locations from coast to coast and a thriving online business. Experience The Container Store’s employee-first culture where you are appreciated, valued, and empowered to work together for a higher purpose. We create exceptional customer service experiences while fulfilling our customer’s storage and organization needs and living out the values of our 7 Foundation Principles.
Responsibilities
Here's a Peek At What You Can Expect
Qualifications
We are proud to be an Equal Opportunity Employer and comply with the Americans with Disabilities Act
Office Physical Requirements
State Specific Notices
The Custom Closets Project Coordinator position is responsible for daily communication with customers, stores, and third-party contractors/installers. This position is responsible for managing the information flow between all parties involved in the installation process. They work closely with Custom Closets Designers, Store, and customers as well as the Customer Solutions Department (CSD).This position requires strong communication, organizational and business software skills.
What We Stand For
Founded in 1978, The Container Store is the nation’s original and leading retailer of storage and organization products, offering innovative and multifunctional solutions designed to simplify customers’ lives, save space and, ultimately, save time. The Container Store has locations from coast to coast and a thriving online business. Experience The Container Store’s employee-first culture where you are appreciated, valued, and empowered to work together for a higher purpose. We create exceptional customer service experiences while fulfilling our customer’s storage and organization needs and living out the values of our 7 Foundation Principles.
Responsibilities
- Processes custom closets generated orders (new orders, replacements, add-ons, service orders)
- Partners with Custom Closets Design team to ensure smooth transition from design phase through installation
- Establishes strong relationship with stores, third-party contractors/installers and other groups within TCS including Transportation and Store Operations to communicate order activity and progress
- Facilitates communication of issues related to custom closets orders to appropriate audience – customers, stores and third-party contractors/installers
- Communicates consistently with the team and seeks avenues to find information using available resources
- Works collaboratively with the team to manage multiple calls, emails and inquiries.
- Adjusts installation orders for changes in price and schedule when applicable
- Maintains knowledge of Custom Closet products, related components and processes
- Provides Certificate of Insurance to involved parties based on customer’s building requirements
- Identifies and communicates opportunities for increased efficiency
- Maintains awareness of current and upcoming sales promotions
- Consistently arrives promptly to work the assigned schedule
- Responsible for maintaining discretion related to all confidential/sensitive company and customer information
- Performs other requested tasks and duties
Here's a Peek At What You Can Expect
- Competitive health, dental, and vision plans to keep you and your loved ones well.
- 401(k) retirement savings plan with optional investment guidance and assistance offered through Fidelity.
- Unique "1equals3" website for easy access to your benefits information and company updates.
- We've got your back! Competitive sick pay and PTO plan to ensure you can take time off to recharge and come back feeling your best.
- Peace-of-mind benefits: Basic life insurance, disability insurance options, accident insurance, critical illness insurance, hospital indemnity insurance and flexible spending accounts (FSAs).
- Family-focused support: Considerate parental leave policies, adoption and surrogacy assistance, and fertility & maternity support program.
- Work-life balance boosters: Paid holidays, gym membership discounts, and a qualified transportation benefits program to save on commutes.
- Discounts galore: Enjoy a hefty discount on our amazing products, including merchandise, custom spaces, and services, gift cards, and pet insurance (because fur-babies matter!).
- Recognition you deserve: We honor our employees with service awards and retirement gifts, celebrate those who exemplify our core principles, and recognize exceptional daily contributions.
- Thriving with diversity: Participate in our Employee Resource and Affinity Groups and help guide how we give back to the community, while having a space to connect, support one another, and celebrate cultural heritages.
Qualifications
- College degree preferred
- Experience in customer service field preferred; retail experience a plus; 2-5 years selling experience preferred
- Design experience a plus
- Based in Dallas/Ft. Worth area
- Strong computer skills: proficiency in Outlook, Word, PowerPoint, Publisher and knowledge of Excel
- Must be at least 18 years of age
We are proud to be an Equal Opportunity Employer and comply with the Americans with Disabilities Act
Office Physical Requirements
State Specific Notices