What are the responsibilities and job description for the Service Coordinator position at The Conrad Company?
Description
$23-$28/hr
- Technician Coordination
- Schedule and assign technicians to service jobs and site visits.
- Communicate job requirements and ensure technicians have the necessary materials and information.
- Double-check parts are pulled correctly and coordinate where parts should be delivered.
- Create and update calendar invites, including location of parts and job details.
- Handle appointment cancellations, rescheduling, and customer updates on ongoing services.
- Order Entry & Materials Management
- Enter orders for replacement parts and components in the ERP system, ensuring accuracy and completeness.
- Build bills of materials for each job, generating supplier purchase orders.
- Evaluate technician submitted cases for follow up and quoting to customers.
- Request vendor part numbers and pricing; manage service quotes and revisions.
- Work with warehouse and shipping teams to stage materials for upcoming jobs and process returns.
- Manage warranties and coordinate with vendors for claims.
- Customer & Team Communication
- Serve as the first point of contact for incoming service requests (calls, emails, web, sales).
- Correspond with customers and suppliers to address any after-shipment issues (damaged/lost material, pricing discrepancies, returns).
- Provide accurate delivery information regarding open or past due orders.
- Coordinate with customers for site visits, machine information, and run times.
- Collaborate with PennAir and other teams for joint installations and service projects.
- Documentation & Systems
- Enter new equipment and customer information into ERP systems (e.g., Acumatica).
- Maintain detailed records of communications, work orders, labor efficiency, and oil/air sample documentation.
- Organize checklists for equipment and ensure compliance with company procedures.
- 5 years in field service support, preferably in compressor maintenance or industrial service.
- Readily picks up the phone to address questions, clarify requirements, and resolve challenges with both techs and customers.
- Strong technical aptitude and willingness to gain deep knowledge of service work, suppliers, and products.
- Experience entering and managing orders for parts/components in an ERP system (Acumatica preferred).
- Proficient in Microsoft Office (Outlook, Word, Excel).
- Excellent written and oral communication skills; highly outgoing and assertive.
- Ability to multi-task, prioritize, and manage time in a fast-paced environment.
- Detail-oriented, organized, and able to work under pressure.
- Team player with a proactive approach to problem-solving.
$23-$28/hr
Salary : $23 - $28
