Member Engagement Manager

About The Conference Board

Founded in 1916, The Conference Board is the member-driven think tank that delivers trusted insights for what’s ahead. Our agenda is simple: to help leaders navigate the biggest issues facing business and better serve society. We believe in innovative approaches that make you think- and act- differently. And everything we do reflects the input of our members and their real-world challenges.

We do this by delivering business insights. We connect senior executives across industries and geographies to share ideas, and our experts create fact-based research and consensus-driven policy statements to help leaders address their most important business issues.

Because we are independent, non-partisan, and non-profit our work is trusted. If you learned it at The Conference Board you can count on it.

Position Summary:

The Manager, Member Engagement, ESF Center (MEM) is a vital partner to the Senior Member Engagement Director (SMED). The SMED and MEM work together to deepen relationships with C-suite members and drive the Center's financial goals. This role is critical for ensuring that every interaction is seamless, professional, and reflects our commitment to excellence. Responsibilities include high-level interactions with senior executives, leading and organizing member-only events and programming, and tracking member engagement. This position is an in-office role, based at our headquarters in New York City.

Responsibilities:

• Member Relationship Management: Schedule, prepare for, and present in key engagement meetings with executives. Manage incoming member requests related to research, data, programming, and event access. Candidate will also work with cross-functional teams to ensure a smooth transition for new members.
• Member-Exclusive Programming: Oversee a signature member-only program, taking responsibility for content development, coordinating with speakers, managing event logistics, tracking metrics, and promoting the program to increase member engagement. Assist the SMED with other programming needs.
• Outreach and Communications: Execute targeted outreach campaigns to members, highlighting new opportunities and resources. Candidate will also collaborate on creating presentations and marketing collateral.
• Metrics and Strategy: Develop and track member-specific metrics to enhance awareness and utilization of all offerings.
• Database Management: Maintain and manage a comprehensive database (CRM) of member activity and contact information to ensure data accuracy.
• Renewal and Retention: Provide critical support for member renewal efforts by analyzing utilization data, creating engagement materials, and assisting with financial forecasting and "save" strategies.
• Thought Leadership and Collaboration: Identify and secure thought leadership opportunities for members, such as participation in roundtables, webcasts, and podcasts.
• Other duties as assigned.

Qualifications

• Bachelor's degree required
• Three years' relevant experience
• Excellent written and verbal communication skills
• Customer-centric, collaborative, and able to connect with business professionals at all levels
• Strong organizational and time management skills
• High attention to detail and accuracy
• Ability to work independently and cross-functionally
• Ability to utilize:
• CRM systems (e.g., Sugar CRM)
• Email marketing platforms (e.g., Outreach, HubSpot)
• Microsoft Office Suite (Excel, Word, PowerPoint)
• Scheduling platforms (e.g., Google Calendar, Outlook)
• Internal tracking tools (e.g., Smartsheets)
• Experience handling professional correspondence and customer service in a membership-based, or corporate environment preferred
• Project/program management experience preferred