What are the responsibilities and job description for the Guest Services Assistant Manager - Condado Vanderbilt Hotel position at The Condado Collection?
Overview:
The Condado Collection is a collection of hospitality properties in Puerto Rico ranging from classic and modern luxury full-service hotels, to fine dining and entertainment. The Condado Vanderbilt is the standard of excellence and luxury resort hotels in San Juan and The Caribbean. Originally built in 1919 and restored to its distinguished grandeur, offers unsurpassed cuisine, exquisite rooms and suites, and highly personalized service. We aim to create experiences and inspire journeys not only for our guests, but also our workforce. We are confident that our team members are the key in delivering passionate and authentic hospitality service. Let’s create a collection of memories together!
Responsibilities:
- Ensure smooth check-in and check-out of all guests, through properly handling guest accounts.
- Deal with any guest requests and problems and satisfy their needs.
- Be prepared to perform all front desk functions, including switchboard, business center and guest relations, bell and concierge.
- During peak hours, be at the front desk to ensure efficient and smooth service is provided to all guest.
- Constantly audit all desk work for accuracy and consistency.
- Bank out cashiers at the end of each shift according to the blind drop procedure.
- Be prepared to work the night shift when needed.
- Be familiar with cultural differences in order to meet all different customer needs.
- Be knowledgeable about etiquette and protocols.
- Prior experience in the position
- Able to work under pressure
- Guest-focused personality
- Self-starting individual
- Honest
- Fully Bilingual a Must(Spanish/English)
Salary : $37,700 - $47,800