What are the responsibilities and job description for the FLS position at The Community Supports Network, Inc.?
As a Community Supports Network (CSN) employee, you will have an opportunity to be part of a team that supports people with intellectual disabilities and/or mental health needs to increase their independence and develop their talents and skills to reach personalized goals and improve their quality of life. When doing this, you become the teacher and learner all at the same time. Areas of support that your team will focus on often include; community involvement, job skills, education, physical & behavioral health, and daily living skills.
As a Front Line Supervisor (FLS)
The Front Line Supervisor (FLS) – Risk Homes provides direct leadership and oversight for residential services supporting individuals with intellectual and developmental disabilities who may experience significant behavioral and mental health needs. This role is responsible for ensuring the health, safety, and quality of life of the individuals served while leading staff, implementing behavior support strategies, maintaining regulatory compliance, and responding effectively to crises.
Due to the complexity of the individuals supported, applicants must have previous behavioral health experience, with PLMHP (Provisionally Licensed Mental Health Practitioner) or LMHP licensure strongly preferred. Candidates with equivalent behavioral health, crisis intervention, or risk management experience will also be considered.
Front Line Supervisor Duties and Responsibilities:
- Provide day-to-day leadership and supervision for designated risk homes.
- Coach, mentor, and develop Direct Support Professionals to provide high-quality, trauma-informed supports.
- Implement and monitor behavior support plans, safety plans, and crisis intervention strategies.
- Collaborate with clinical teams, psychiatrists, psychologists, therapists, nurses, guardians, and other interdisciplinary team members.
- Respond to behavioral crises and provide coaching to staff during and after incidents.
- Review and debrief incidents, identify trends, and develop proactive strategies to reduce risk.
- Ensure compliance with state regulations, licensing standards, Medicaid requirements, and agency policies.
- Complete documentation reviews, audits, investigations, and corrective action plans as needed.
- Participate in Individual Support Plan (ISP) meetings and assist in developing individualized programming.
- Maintain staffing, scheduling, and on-call responsibilities to ensure continuity of care.
- Promote a culture focused on person-centered supports, dignity, community inclusion, and positive outcomes.
- Work in tangent with the Supervising Practitioner to ensure services are provided as instructed
Front Line Supervisor Requirements:
- 1 Year experience in a supervisor role required
- Must be 19 years of age or older
- PLMHP/LMHP preferred, or bachelor's degree in psychology, social work, counseling, human services, or a related field with significant behavioral health experience.
- Minimum of 2 years of experience supporting individuals with behavioral or mental health challenges, preferably in developmental disabilities or residential services.
- Experience with crisis intervention, behavior management, trauma-informed care, and de-escalation techniques.
- Leadership or supervisory experience preferred.
- Strong communication, documentation, organization, and problem-solving skills.
- Ability to make sound decisions in high-pressure situations.
- Valid driver's license with an acceptable driving record.
- Must pass all background checks
- Must have excellent attendance and punctuality and the ability to achieve and maintain training and certifications which require a full range of motion and physical strength
Knowledge, Skills, Experience (NOT REQUIRED just nice to have!): We provide free in-service training, however, experience with any of the following is always nice to have!
- Supporting individuals with co-occurring intellectual/developmental disabilities and mental illness.
- Functional Behavioral Assessments (FBA) and Positive Behavior Support Plans (PBSP).
- Crisis Prevention Intervention (CPI), Safety Care, or similar crisis management certification.
- Experience working in HCBS, Medicaid-funded services, or other regulated residential settings
What We're Looking For:
The ideal candidate is a confident leader who remains calm under pressure, enjoys mentoring others, and is passionate about improving the lives of individuals with complex behavioral needs. They understand that challenging behaviors are a form of communication and are committed to building positive, person-centered supports that promote independence, safety, and community inclusion.
Benefits: While using your experience, talents, and passion to fulfill our Mission, CSN will support you to learn more about your strengths and how to use them to develop personal and professional growth. Our great benefits include, but not limited to:
- Paid Time Off
- Sick Time accrual
- Access to your Pay when you need it through DailyPay
- Medical, Dental and Vision Insurance
- Wellness/Gym Reimbursements
- Tuition Reimbursement for Leadership Positions (Lead DSP or above)
- 401(k) matching
- Flexible Spending Account
- Employee Assistance Program
- Paid Training
- Referral Bonus
- And much more!
Want to know what a typical day is like for your DSP employees? https://www.thecsnetwork.com/dspjoboverview
Find out more about CSN at www.thecsnetwork.com
" The offer of employment is contingent upon successful completion of all background checks”
"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability."
Salary : $44,000 - $47,500