Family Specialist Supervisor

Child Care Circuit

Child Care Circuit is a Massachusetts-based nonprofit organization dedicated to providing child care referrals, professional training, and comprehensive support services to families and providers both locally and nationwide.

Role Summary

The Family Specialist Supervisor leads the delivery of family support services within the voucher program, ensuring families and child care providers receive accurate, timely, and compassionate assistance. This role oversees staff, ensures compliance with policies, and promotes high-quality, family-centered service.

*Internal Position: This position is open exclusively to current CCC employees.

Responsibilities (include but not limited to):

• Recruit, train, and supervise Family Specialists, fostering a supportive and high-performing team

• Conduct regular case reviews to ensure quality, accuracy, and compliance with program guidelines

• Compile and analyze internal audit results to support continuous improvement

• Oversee Income Eligible processes with a focus on equitable access for families

• Serve as a primary resource for families, addressing questions and resolving concerns

• Coordinate and manage family support initiatives and voucher-related projects

• Oversee appointment scheduling to ensure timely and accessible services for families

• Maintain and update training materials, manuals, and forms to reflect current policies

• Manage an active caseload, providing direct support to families and issuing vouchers as needed

• Act as a subject matter expert to troubleshoot complex cases and support staff decision-making

• Perform additional duties as assigned to support program and family service goals

• Minimum of two years of experience supporting families and/or working with child care providers 

• Strong knowledge of voucher policies, procedures, and family support best practices 

• Proven ability to train, coach, and support staff 

• Excellent interpersonal and communication skills with a strong customer-service mindset 

• Demonstrated empathy, patience, and cultural sensitivity when working with diverse families 

• Strong attention to detail and organizational skills 

• Ability to manage multiple priorities in a fast-paced environment 

• Proficiency in computer systems and standard office software preferred.

The Community Group participates in the E-Verify program to determine the immigration and work-eligibility status of prospective employees. Please refer to the Notice of E-Verify Participation and the Right to Work documents for more information.

The Community Group is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.

Salary : $60,000