Co-Director, Provider Services & Community Partnerships

The Co-Director of Provider Services & Community Partnerships oversees all provider-facing services and regional partnerships for Child Care Circuit (CCC). This role manages provider onboarding, contracting, billing, reimbursement, monitoring, and compliance activities required under the EEC Resource & Referral Services contract. The position also leads community and state agency partnerships, contributes to regional and statewide system-building initiatives, and ensures the provider network is strong, compliant, and able to meet the needs of families receiving child care financial assistance.

The Co-Director of Provider Services & Community Partnerships provides leadership and supervision to a team of professionals, to ensure effective program operations. This position reports directly to the Co-Director, Eligibility & Family Access Services and is classified as an exempt role.

Essential Duties & Responsibilities

• Oversee the full provider lifecycle including onboarding, contracting, orientation, rate certification, and ongoing communication and technical assistance.
• Ensure accurate and timely provider billing, reimbursement, and financial administration in compliance with EEC policies and internal controls.
• Oversee recoupments, corrections, and fiscal integrity measures related to voucher payments.
• Lead provider monitoring activities, including risk assessments, desk reviews, onsite visits, findings, and corrective action plans.
• Maintain all provider documentation and system records in NDS 2.0, NACCRRAware, CCFA, and related EEC systems, ensuring accuracy and compliance with EEC requirements.
• Support providers in navigating billing systems, attendance reporting, and EEC financial assistance processes, especially those with limited computer literacy or technology access.
• Lead provider recruitment and capacity-building strategies to expand the availability of voucher-accepting providers and address regional gaps in supply.
• Coordinate provider access to training and technical assistance through EEC-funded partners (PDCs, ECMH grantees, FCC systems) and other regional resources.
• Oversee supports for informal and relative providers, including orientation, training, compliance guidance, and pathways to licensure.
• Maintain strong and proactive partnerships with DCF, DTA, CFCE programs, MassHire, EEC Regional Offices, community agencies, and local stakeholders.
• Lead the development and implementation of the Regional Partnership Plan and ensure alignment with EEC capacity-building and performance bonus initiatives.
• Analyze provider data, identify trends, and collaborate with EEC on system improvements, policy clarifications, and regional challenges.
• Address escalated provider concerns, payment issues, or compliance matters.
• Supervise and develop provider-facing teams, ensuring consistent interpretation of policy, high-quality service delivery, and professional development.
• Represent CCC in statewide meetings, provider forums, working groups, and interagency collaborations.
• All other duties as assigned by the supervisor.

• Bachelor’s degree required; Master's degree preferred.
• Minimum five years of experience in early childhood services, nonprofit management, provider services, social services, public administration, or a related field.
• Minimum three years of supervisory or team leadership experience.
• Experience in compliance, financial administration, or program monitoring strongly preferred.
• Strong understanding of provider operations, subsidy administration, and regulatory compliance.
• Proficiency in data reporting, financial processes, and documentation accuracy.
• Ability to lead and support staff across monitoring, billing, and provider support functions.
• Strong relationship-building and stakeholder engagement skills.
• Ability to analyze data, identify patterns, and propose system improvements.
• Commitment to equity, culturally responsive practices, and high-quality service delivery.
• Bilingual (English/Spanish) preferred.

Working Conditions & Physical Requirements

This position operates in a hybrid work environment, requiring both remote work and onsite presence at CCC offices, as well as occasional work in community settings, child care programs, or partner agency locations. The role requires regular travel within the region for staff support, provider engagement, monitoring, or partnership meetings, and may involve occasional statewide travel for trainings, collaboration sessions, or EEC-required meetings. A valid driver’s license or reliable transportation is required.
Physical demands include the ability to sit or stand for extended periods, move throughout office or program environments (which may include stairs or uneven surfaces), and communicate effectively in person, by phone, and electronically. The role may occasionally require lifting up to 10 pounds (such as files, laptops, or training materials). This role may require occasional evening and/or weekend work.
Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the position.

Compensation Statement

At The Community Group, we are committed to equitable and transparent compensation practices that reflect our values and mission. Compensation for this position is based on our established salary bands and guidelines, taking into account the responsibilities of the role, required qualifications, and relevant experience. The posted salary range represents our good-faith estimate of pay for this position at the time of posting. Placement within this range will be determined using fair, non-discriminatory factors, including skills, experience, and competencies. Our compensation practices are regularly reviewed to ensure fairness, consistency, and compliance with the Massachusetts Pay Transparency Act.

EEO Statement
 
The Community Group is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law.  We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.

Salary : $90,000 - $110,000