Front End Lead

Description

DUTIES & RESPONSIBILITIES

• Provides direction to cashiers and stewards regarding breaks, holding them accountable for being on time for breaks and reporting to the front on time. 
• Assists with resolving service issues and ensures maximum service coverage at registers based on customer flow.
• Keeps apprised of Front End goals and initiatives and assists in ensuring these initiatives are carried out during the assigned shifts.
• Responsible for coordinating with Curbside staff to ensure customer satisfaction, order accuracy and order completion.
• Provides hands on training for FE staff members on register functions and FE duties.
• Maintains exceptional communication with other Lead Cashiers, Managers and Front End personnel.
• Responsible for consistent delivery of our proactive customer service model.
• Assist in keeping lines at the registers at a minimum.
• Deploys co-op steward labor in an efficient and consistent manner as needed in the department and store.
• Responsible for getting cashiers’ tills ready for arrival and making sure tills are counted in a timely manner.
• Assists in the monetary operations of the Front End.
• Reports product, procedure, and customer service inconsistencies to Manager.
• Provides support to cashiers for overrides at the register, as needed.
• Responsible for covering the service desk, when needed.
• Demonstrates leadership skills at all levels and leads by example.
• Performs transactions accurately and within a reasonable timeframe.
• Finds appropriate tasks in periods of down time.
• Responsible for the cleanliness and upkeep of FE register areas, customer restrooms, service desk and high traffic customer areas in the FE.
• Provides attentive, timely, and friendly service to all, at all times. 
• Builds and maintains customer satisfaction with the products and services offered by the co-op.
• Other duties as assigned. 

Requirements

PREREQUISITES

• High School Diploma or equivalent education or experience. 
• A minimum of two (2) years’ experience in a retail environment. 
• A minimum of one (1) year’s experience and familiarity with natural foods.
• Supports the co-op’s core values and aligns with the Co-op Code of Conduct.
• Adapts readily based on evolving co-op needs or in response to feedback.
• Maintains composure in highly stressful or adverse situations. 
• Computer proficiency and familiarity with POS systems. 

ENVIRONMENTAL & PHYSICAL DEMANDS

• Flexibility to work any shift, including mornings, middays, evenings, weekends.
• Ability to push and pull and maintain control of up to 50 pounds. 
• Ability to work in varying temperatures (approximately 20°F – 90°F). 
• Ability to stand for long periods at a time. 
• Ability to bend, stoop, reach, kneel, twist, and climb.
• Ability to lift 50 pounds unassisted.
• Reliable access to transportation. 

Salary : $19 - $26