Administrative Coordinator - Part Time

Job Summary

The Administrative Coordinator provides administrative and clerical support to the practice and works closely with the COO and Client Care Coordinators. This position helps ensure efficient office operations as outlined by the COO, timely communication, accurate records, and a positive experience for clients. The Administrative Coordinator is expected to manage assigned responsibilities independently while appropriately escalating complex, sensitive, or unusual matters to the COO.

Responsibilities

• Answer and route incoming phone calls, voicemails, emails, and general inquiries appropriately.
• Assist current and prospective clients with routine questions regarding scheduling, paperwork, office procedures, and practice policies as needed.
• Cancel appointments as appropriate.
• Assist with new-client onboarding, including sending paperwork, monitoring completion of required forms, and following up on missing or inaccurate information.
• Maintain accurate demographic, insurance, and administrative information within the EHR.
• Obtain and enter insurance information and assist with routine eligibility and benefit verification and communication with clients regarding any changes, updates, etc.
• Assist with prior authorizations, referrals, and other insurance-related administrative tasks as assigned.
• Process incoming records, releases of information, faxes, mail, and other documentation and route them appropriately.
• Assist with medical-record requests and other routine documentation requests in accordance with practice procedures.
• Assist with collecting balances, communicating routine billing information to clients, and directing more complex billing questions to the appropriate staff member.
• Maintain office supplies and assist with ordering and inventory.
• Calendar management and/or additions for meetings, etc.
• Help maintain organized and professional common areas and administrative workspaces.
• Assist with routine practice projects, mailings, marketing materials, spreadsheets, and reports.
• Identify administrative problems or recurring workflow issues and communicate them to the COO.
• Maintain confidentiality of client, employee, and business information and comply with HIPAA and practice privacy/security policies.
• Provide coverage for other administrative team members as needed.
• Complete other administrative duties, special projects, etc. as assigned by the COO or Practice Owner.

Please submit resume and cover letter for consideration to brianne@cognitiverefinery.com

Pay: From $18.00 per hour

Expected hours: 20.0 – 30.0 per week

Benefits:

• Paid time off

Work Location: In person

Salary : $18