What are the responsibilities and job description for the Customer Service Assistant position at The Coastal Star?
Company Description
The Coastal Star is a monthly newspaper covering the South Florida coastal communities of South Palm Beach, Hypoluxo Island, Manalapan, Ocean Ridge, Briny Breezes, Gulf Stream, Highland Beach and coastal neighborhoods of Delray Beach and Boca Raton. Trying to expand our area or coverage.
Job Description
We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Assistant. As a vital part of our customer service department, you will be responsible for ensuring that our customers have a positive and seamless experience when interacting with our company. Your primary role will be to assist customers, answer their questions, resolve issues, and provide exceptional service.
Key Responsibilities:
- Customer Assistance: Respond to customer inquiries via phone, email, chat, or in person in a friendly and professional manner.
- Issue Resolution: Effectively address customer concerns, complaints, and requests by providing accurate information and solutions.
- Product Knowledge: Develop a deep understanding of our products/services to assist customers effectively.
- Documentation: Maintain accurate and organized customer records, including contact information, interactions, and issues resolved.
- Communication: Keep customers informed about product updates, promotions, and company policies.
- Team Collaboration: Collaborate with other team members to ensure a consistent and positive customer experience.
- Administrative Tasks: Perform various administrative duties as needed to support the customer service department.
Qualifications
- High school diploma or equivalent; associate's degree or higher preferred.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities.
- Empathy and patience when dealing with customers.
- Proficiency in using customer service software and computer systems.
- Ability to work in a fast-paced environment and handle high call/chat volumes.
- Attention to detail and accuracy in data entry.
Additional Information
All your information will be kept confidential according to EEO guidelines.