Clubhouse Receptionist - Full time

Clubhouse Receptionist- Full time

Responsible for ensuring members/guests receive friendly, attentive, and efficient service in the receptionist/concierge/reservation area. Performs a variety of administrative functions, receptionist, and concierge tasks for the clubhouse.   Greet members and guests as they enter the clubhouse, assist with answering the switchboard and reservations.

ESSENTIAL FUNCTIONS

• Greets all residents and directs inquiries to proper party.


• General office clerical duties as directed by Directors/Front of the House Clubhouse Managers and Social/Activities Manager.


• Perform a variety of administrative duties for the managers as needed.


• Assist Social/Activities Manager with responsibilities during season and to provide coverage for the front desk area.


• Must project a professional appearance and attitude.


• Performs as a concierge and assists members/guests with their requests to include; reservations, taking to go orders, transportation arrangements, reciprocal dining, and a variety of other administrative tasks.


• Expedites incoming calls in a pleasant, positive and professional manner.


• Assists members with copy and fax machine. Insures member/renter is billed properly for charges which occur from use of office machines.


• Ability to use all office business machines.


• Assist with copying and distribution of all club related communications.


• Proofs and assists in compilation of calendar events and monthly newsletters.


• Maintain ala carte reservation system in an accurate manner.


• Answer/receive and book restaurant reservations for dining rooms and reservations for organized events.


• Responsible for call backs to confirm reservations and proper attire prior to events.


• Taking and arrange "to go" orders from members.


• Assist directors/managers with marketing flyers and other signage.


• Handles member complaints and reports the problem to manager on duty to prevent reoccurrence.


• Responsible for high standards of cleanliness of assigned areas.


• Attentive to all member requests and inquiries.


• Interact with residents in a courteous and professional manner.


• Report all safety issues to Manager, immediately.


• Assisting with any setup duties prior to shifts.


• Adhere to all service standards.


• Able to lift up/move to 25 lbs required.


• Keep a clean and workable area at all times.


• Follow policies and procedures.


• Punctuality and a good attendance record are expected.


• Perform any other duties and/or tasks that may be assigned.

 Knowledge Skills and Abilities

• Ability to read, comprehend, and speak English to communicate with the membership.


• Ability to reach, bend, stoop, stand and push, pull, move, and lift items weighing up to 25 lbs.


• Must be guest service oriented and able to ensure our guests/members are handled with the utmost courtesy and professionalism.


• Must have the ability to effectively communicate with guest/members and co-workers.


• Able to work a flexible schedule as needed.


• Adhere to Quail Ridge dress and grooming standards.


• Adhere to Quail Ridge emergency procedures.


• Ability to stand for long periods of time without sitting or leaning. 


• Must possess good communication skills.


• Ability to follow directions accurately.


• Good interpersonal skills are required to present a congenial and helpful attitude.

 Education and experience

• High school degree and/or equivalent preferred.


• Good interpersonal skills are required to present a congenial and helpful attitude.


• Ability to type at least 40 wpm; computer knowledge in the areas of Word, Excel and Publisher.


• Must possess good grammatical skills, as well as, have knowledge of correct business writing formats.


• Experience in the hospitality industry (hotel, restaurant, or country clubs).


• Able to lift/move up to 25 lbs required.


• Previous receptionist experience required.


• Previous hospitality experience preferred.


• Computer experience required.

Apply on our website at:

https://quailridgecc.applicantpro.com/jobs/

http://www.quailridgecc.com/

Drug Free Workplace