Scope:

The front desk attendant is responsible for all front desk activities and administration support of fitness, tennis and spa.  Greets members and guests, charges POS system, answers phone, reports issues, communicates with members and team members  

Primary Responsibilities:

• Greeting 
• Charging members and guests with POS systems
• Computer activities including word and excel
• Monitoring front desk team activities
• Inventory
• Phone management
• Email management
• Reports maintenance issues

Note:  Other duties as assigned by supervisor or management.

Relationships:

Internal:   All Club departments: For effective communication.

External:  Members/Guests: To provide excellent service.

                        Vendors:   To purchase and receive goods.

Qualifications:

Education/Experience: High school diploma or GED preferred 

Certification and/or License Requirement:  

Skills: 

• Multi tasking 
• Able to work in a fast paced environment 
• Attention to detail
• Customer service
• Customer service experience.  
• Previous experience preferred in a spa.
• Excellent customer service skills and strong work ethic.
• Efficient, well organized, and able to handle a variety of duties simultaneously.
• Energetic, enthusiastic and motivational.
• Professional manner, discretion, and appearance.
• Excellent verbal and written skills.
• Strong team player.
• Ability to lift 25 lbs

Working Conditions: 

Mostly indoors and does require outdoor activities 

            Required Nights, Weekends and Holidays 

Physical/Cognitive Activities:

Front Desk Attendant

This description of physical and mental activities is not intended to describe essential job functions.  Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations.

Organizational Structure:

• Reports to:  Director of Fitness and Wellness
• Subordinates:  None
• Job title also known as:  Front Desk Attendant, Front Desk Receptionist

This essential job function is a general representation of the duties and responsibilities commonly found in The Club at Las Campanas Inc. for this type of position; it may be modified based upon business necessity.