VP, GBS Service Delivery and Operations Leader

Clorox is the place that’s committed to growth – for our people and our brands. Guided by our purpose and values, and with people at the center of everything we do, we believe every one of us can make a positive impact on consumers, communities, and teammates. Join our team. #CloroxIsThePlace

Your role at Clorox:

The GBS Service delivery leader is responsible for overseeing and managing business service operations on a global scale. This leader is responsible for ensuring efficient and effective delivery of service across multiple business units and regions, while maintaining elevated levels of customer satisfaction and operational excellence.

The role requires:

• Proven experience in a leadership role overseeing global business operations and managing global team(s).
• Proven ability to partner and influence key stakeholders and be a change champion.
• Ability to drive operational excellence in the end-to-end processes leveraging best practices and technologies to deliver business outcomes with continuous improvement and ensuring a strong internal control environment with solid understanding of SOX controls.
• Excellent communication, negotiation, and critical thinking skills.
• Ability to work effectively in a fast-paced, dynamic environment and lead, develop and engage talent across geographies.
  
  

In this role, you will:

Strategic Operations Management:

• Develop and implement a “noiseless” global service delivery strategy to meet business requirements, targeted business outcomes and enhance customer experience in a measurable way.
• Lead operations activities, including the planning, organizing and execution; and contribute to overall GBS strategy development and evolution.
• Monitor key performance indicators (KPIs) to track performance, identify areas for improvement, and drive operational excellence and continuous improvement .
• Stay current with industry trends and best practices in service delivery to leverage latest technologies in intelligent automation, analytics, cloud computing and leverage ERP and best-of-breed solutions to improve the “touchless” processing for GBS.
• Provide operational support services and sometimes act as first-line supervisor of a transactional operations area. Involves using existing systems and protocols.
• Establish the right workplace mix to achieve an appropriate balance between delivery, continuous improvement, and value creation. Efficiently structure the retained organization.
• Build partnerships and an effective governance framework with the functions and business units, including customers, vendors, and internal teams to ensure successful and “boundaryless” service delivery outcomes, and foster end-to-end integration in terms of policy setting and operational performance.
• Hold self and others accountable to meet commitments and business outcomes. For example, helps team hold each other accountable for goals, adherence to policies and procedures. Tracks team metrics and milestones, redirecting effort, as necessary, for continued progress.
• Sees ahead to future possibilities and translates them into breakthrough strategies. For example, is a strong big picture thinker; makes frequent, clear references to the organization's vision and strategy and the efforts required to drive them forward. Effectively integrates long-term opportunities and challenges with day-to-day activities.
  
  

Business Planning & Leadership/Stakeholder Direction:

• Contribute to the development of annual business plans; input to the development of business cases for key activities/projects and estimating the financial and human resources required to deliver performance targets.
• Plans and prioritizes work to meet commitments aligned with organizational goals. For example, makes nimble plans accounting for a range of risks and contingencies. Achieves greater cohesion, integration, and alignment between own group and other areas. Both persistent in adversity and nimble in change.
• Anticipates and balances the needs of multiple stakeholders. For example, provides guidance so that others understand the needs of different stakeholders and can balance them appropriately. Makes sure people understand and adhere to ethical standards when working with stakeholders; models and ensures cross-cultural sensitivity
  
  

Capability Optimization / Building:

• Identify the capabilities needed to meet the current and emerging business needs of a significant business area. Evaluate current capabilities, identify gaps, and prioritize development activities. Motivate others to develop their capabilities and fulfill their personal potential. Build capabilities elsewhere in the organization through mentoring and other informal methods.
• Analyze and identify opportunities to improve processes, practices, and procedures using prescribed methodologies.
• Participate in the development of corporate strategy for a small local organization, applying functional expertise to test the viability of the strategy and contributing creative ideas and insights to support the strategy formation process.
• Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. For example, encourages and rewards continuous improvement and quality outcomes. Equips others to handle day-to-day tasks effectively on their own. Integrates systems to improve quality and service.
  
  

What we look for:

• 10 Years of experience in areas of finance, supply chain, human resources or business operations. Experience in managing a 3rd party is preferred
• Consumer Packaged Goods experience is preferred
• Solid SAP (SAP S4 Hana) and High Radius experience preferred.
• Quarterly travel required, including international travel
• A bachelor’s degree in business, finance, engineering or related field.
  
  

Workplace type:

Hybrid - 3 days a week in office

Our values-based culture connects to our purpose and empowers people to be their best, professionally and personally. We serve a diverse consumer base which is why we believe teams that reflect our consumers bring fresh perspectives, drive innovation, and help us stay attuned to the world around us. That’s why we foster an inclusive culture where every person can feel respected, valued, and fully able to participate, and ultimately able to thrive. Learn more.

[U.S.]Additional Information:

At Clorox, we champion people to be well and thrive, starting with our own people. To help make this possible, we offer comprehensive, competitive benefits that prioritize all aspects of well-being and provide flexibility for our teammates’ unique needs. This includes robust health plans, a market-leading 401(k) program with a company match, flexible time off benefits (including half-day summer Fridays depending on location), inclusive fertility/adoption benefits, and more.

We are committed to fair and equitable pay and are transparent with current and future teammates about our full salary ranges. We use broad salary ranges that reflect the competitive market for similar jobs, provide sufficient opportunity for growth as you gain experience and expand responsibilities, while also allowing for differentiation based on performance. Based on the breadth of our ranges, most new hires will start at Clorox in the first half of the range. Your starting pay will depend on job-related factors, including relevant skills, knowledge, experience, and location.

–Salary Range: $182,200 - $382,500

Ranges are subject to change in the future. This job is also eligible for participation in Clorox’s incentive plans, subject to the terms of the applicable plan documents and policies.

Please apply directly to our job postings and do not submit your resume to any person via text message. Clorox does not conduct text-based interviews and encourages you to be cautious of anyone posing as a Clorox recruiter via unsolicited texts during these uncertain times.

To all recruitment agencies: Clorox (and its brand families) does not accept agency resumes. Please do not forward resumes to Clorox employees, including any members of our leadership team. Clorox is not responsible for any fees related to unsolicited resumes.